ABOUT THE ROLE

The production service team ensures warranty issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances. Repairs can consist of practically any aspect of Manufactured Housing, including, but not limited to: Flooring, siding, framing, walls, windows, doors, trim, ceilings, cabinets and countertops, plumbing, electrical and even HVAC issues Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment. Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications. Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools. Conducts routine preventative maintenance according to established guidelines and schedules. Insures that Cavco products meet defined specifications May train customers in operation of equipment. May repair faulty printed circuit boards. Ability to travel 4-5 days a week.

MINIMUM QUALIFICATIONS

High school graduate 2 – 4 years previous relevant, related experience Demonstrate the ability to anticipate and solve practical problems or resolve issues Demonstrated in-depth customer service history Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers Ability to work in a fast pace environment Attention to detail Valid Driver's License

PAY AND BENEFITS

Pay range: $17-$21 per hour based on experience Medical Vision Dental 401K with company match Paid Holidays Paid Sick Time and Vacation Short- and Long-Term Disability options Company paid Life Insurance with the option to purchase additional coverage