Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

Supervisor Field Service EM

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

How You Will Make an Impact:

Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Key Responsibilities:

People management, development of assigned service teamInternal team communicationLeading and facilitating regular team meetingsRegular coordination with the sales and service teamEfficient staff schedulingHandle customer critical communication together with service managerEscalation managementParticipation in customer meetingsEnsure health and safety protocols are followedCoordination of technical and non-technical trainingSupport of the regional service managerinstallation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional expertstake on field service activities typically 50% of normal working hours depending on the team size

Education

Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.

Experience

Minimum 3-5 years of experience in a related field.

Knowledge, Skills, Abilities

Strong leadership and mentoring skills.Experience in troubleshooting and repairing high-tech systems.Technical competence as Field Service Engineer, Electron Microscopy preferredExcellent communication skills in English and local languageHighly organized and in control of administrative tasksExcellent planning and organizational skillsNegotiation skills and commercial mindsetchallenges the status quo, seeks opportunities to improveUnderstanding of standard and value-added service offeringsValid driving license (B)

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!