Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere. Sustainably.  

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a Field Service Representative who will be responsible for the execution of all service activities assigned, which are coordinated via the Customer Care Centre, in an adequate and appropriate manner, with a focus on MR modality. This role will be based in the Greater Toronto Area.

Our global team: We are a team of more than 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/careers. 

This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Field Service Representative you will be responsible for:

Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervisionCommunicating and accept all operative direction from the Customer Care Service CenterSupporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibilityEscalating incidents directly to the "Regional Support Center" (RSC) according to the defined parametersInforming Customer Care Center on all escalation issuesReporting any customer complaints with proper documentation to the Customer Care CentreEnsuring the proper use of tool & test equipment and report the usage on any related service report. Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

This position may suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.

Able to multitask and work in a fast-paced environmentAccurate and displays strong attention to detailsDemonstrates ownership and accountability Exceptional communication skillsExcellent planning, critical thinking and time management skills

Required skills to have for the success of this role:

Technical training usually with College Diploma in Electronics or Biomedical areasDetailed product knowledge (certified). MR modality knowledge would be an assetLong term experience within medical services, regional languages, communication trainingCommunication capability, organizational capabilityValid driver’s licenseMust have valid passportClearance to travel domestically and internationally for training purposes (without restrictions)

Siemens Healthineers is proud to be a Great Place to Work® certified company in Canada for 2020-2023, 2022 Best Workplaces™ in Manufacturing, 2022 Best Workplaces™ for Health Care and 2022 Best Workplaces™ for Hybrid Work.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at:

 https://www.siemens-healthineers.com/en-ca/about

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.