At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary:** As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction. **Thrive at work and at home:** · **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – **WE DARE TO CARE** ! · **Family building benefits** include fertility coverage and adoption/surrogacy assistance. · **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution. · **Paid time off,** including in support of **volunteer** and **parental leave** needs. · Educational and training opportunities through company programs along with **tuition assistance** and **student debt support** . · Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) ! **Where is the work:** This position is designated as virtual, with a preference for candidates residing in Phoenix, AZ. **What you will do:** • Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required. • Communicate service bulletins and alerts to dealers on a timely basis. • Support sales team with key customer relationship management. • Provide product performance investigations and reporting of quality and/or First Notice events. • Establish and conduct a comprehensive technical training program for service & installation technicians. • Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers. • Provide effective and timely response to consumer inquiries and complaints. **What you will bring:** • Associate technical degree or documented equivalent experience • Minimum of five years field service experience • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: o DUI in the previous 5 years o Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. • Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques. • Ability to craft communications to technicians which convey instructions and/or notices • Proven skills in planning and conducting training sessions. • Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs • Strong consumer and customer relations background • Ability to compose written correspondence to address consumer complaints • Skilled in use of negotiation principles • Ability to easily switch between rapidly changing priorities. • Strong computer skills (Windows 2000 & Microsoft Office 2000) **Compensation:** Base Pay Range: $75,000 and up based on experience Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. **Equal Employment Opportunity:** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.