Manages all business activities within an assigned region. Responsibilities include several of the following: accounting, budgeting, installing financial controls, assisting in the assessment of technology and training needs, providing technical sales support, ensuring customer satisfaction, and evaluating and establishing efficient and effective work processes for location(s) within assigned region.
Principal Responsibilities:
Grow service related revenue in the region to attain monthly, quarterly and annual forecasts and goals.
Drive and sustain employee engagement while upholding standards and company policy.
Legal compliance including ISO standards and FDA compliance.
Drive and report field service metrics to defined goals.
Carry out management policies.
Supervise the completion of field upgrades and actions in a timely manner.
Manage financial responsibility and budgetary accountability of the field service region.
Supervisory Responsibilities:
Responsible for respective field service region, up to fifteen individuals.
Responsible for timely reporting of service data to include timesheets, forecasts, service reporting and monthly updates for the region.
Responsible for all day-to-day operations that pertain to the respective field service region.
Non-critical activities/functions:
Perform additional duties as assigned.
Measured Areas of Responsibility:
Performance vs. objectives set forth annually.
Legal compliance including ISO/FDA standards.
Performance – Talent/Competency Assessment to include work style, influence, relationships, thought processes, and leadership.
Bachelor’s degree from an accredited institution in a business-related discipline.
One to three years either supervisory or management experience or field service or sales experience in the medical field.
Must possess outstanding interpersonal, organizational, communication and negotiation skills.
Travel Percentage: Up to 75%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.