JOB TITLE: Field Service Manager 

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DEPARTMENT: Operations

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REPORTING TO: Operations Director MEA

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LOCATION: Johannesburg 

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ADDITIONAL INFO:

\n\nWilling to travelling long distance when needed \nMust be medically fit \nValid Driver's License is essential \nMust be willing to work weekends remotely\n\n

PURPOSE OF POSITION

\n\nTo provide the leadership to the site based Commercial and Industrial Field Teams and ensure that the organisation is structured optimally from an operational perspective to deliver on customer and SLA requirements. In addition, the leader is expected to build technical capacity and capability in line with the Strategic Plan, the Budget and Policy Deployment in terms of customer satisfaction, service delivery and operational financial performance. \n\n

KEY RESPONSIBILITIES

\n\nOverall responsible for HSSE and Compliance; to ensure an incident and injury- free workplace and compliance towards Mining customer policies, Vontier/GVR policies and all relevant laws and legislations. \nOwner of strategic initiatives related to operational teams in the region. \nEnsure all technicians and sub-contractors are adequately trained on all Gilbarco AFS products and HSSE requirements and that regular training session, and at least bi-monthly technical meetings and/or toolbox talks,are convened. \nResponsibility for budget & forecast cost performance for the Service operations team. \nCo-operate with Mining sales team and COE to drive and deliver profitable growth through delivering upgrade opportunities on current business. \nDrive lean transformation of the operation to improve Safety, Quality, Delivery & Cost within the Service & Installation value stream. \nBuild and secure quality in teams and service processes to attain or exceed contracted SLA levels, equipment downtime 3hr/ machine/ month and achieve First-Time-Fix > 95% \nOptimize service productivity in all departments to increase Jobs per person per day and technician utilization. \nManage and grow high performing technical capacity and capability to support the Africa Region, with focus on HSSE, Quality, On-time-Delivery and Cost control to optimize customer experience and profitability. \nMake sure that the teams embrace and actively use the full range of VBS’s tools to secure full control of all business KPI`s through daily management. \nBuild team to deliver market leading performance in the South African and global market in line with current business needs and strategic plan objectives. \nMining VAN Stock, Quotes, Open Deliveries, Account Receivables and related working capital administration. \n\n

DELEGATION OF AUTHORITY

\n\nAs per Board-approved DOA and as necessary for functions outside the DOA. \nAs delegated by the Managing Director, when necessary. \n\n

POSITION RELATIONSHIPS

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Internal 

\n\nNeeds to report key issues and corrective actions to the Sales Team Mining, DDS and CEO teams of Gilbarco AFS as deemed necessary. \nNeeds to work closely with peers, and specifically the Head of HR and the Mining HR manager, Engineering, DDS, COE, regional sales manager, Finance Director and the local Business Leaders to execute the strategic plan, budget and policy deployment (PD) requirements of the business. \nNeeds to develop a strong working relationship with all direct reports and ensure that business performance is reviewed regularly on a data-driven basis with corrective actions and countermeasures initiated as required. \n\n

External

\n\nNeeds to be highly customer focused, and able to form effective working relationships with key customers and suppliers E.g. Suppliers, Distributers and Contractors.\n\n

MEASURES OF PERFORMANCE 

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Leading Indicators

\n\nZero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within x days, 100% employee participation in NM / PI reporting \nService (Installation and Project) profitability to meet budget target \nDeliver budgeted upgrade sales target in conjunction with sales team \nDrive continuous productivity level improvements measured by completed jobs per man per day \nOperational costs at or below forecast/budget targets on a monthly basis, with countermeasures implemented to reduce costs when targets are missed. \nChargeable Service and Installation Run-Rate revenues at or above targets on a monthly basis. \nWorking Capital improvements, with a YOY improvement > +1.0 turns (weighted). \nMeet / exceed all customer contracted reporting and KPI Matrix. \n\n

Lagging Indicators

\n\nOverall SLA at >95% on a continuous basis. \nFirst-Time-Fix at >95% on a continuous basis. \nCustomer Satisfaction Index >95% \nZero Odo Stills and RNFs \nOTD > 96% \nProductivity > 80% \nRun Rate Revenue Targets \nDirect Margin in line with budget. \n100% contract increases timeously within agreed margins with the pricing committee \nOpen Deliveries maintained at R150,000 or less \n

PERSONAL QUALIFICATIONS & EXPERIENCE 

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Education/ achievements

\n\nDegree in general management, commerce or mining will be an advantage. \nComputer Science or MBA \nSix Sigma or Lean experience \n\n

Experience/ Knowledge

\n\n5 Year Technical and Managerial experiencewith Gilbarco AFS products and solutions or similar \nField Service and Operational management, \nCustomer Service Delivery. \nSpecific Skills People Manager with Financial and P&L \nManagement, Contract Management skills \nCustomer Service Delivery Management \n\n

Potential Skills 

\n\nDDS and COE experience due to high dependency between the divisions \nContract Management Capabilities\n

WHO IS GILBARCO VEEDER-ROOT

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Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

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Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

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At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

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Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

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Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

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Together, let’s enable the way the world moves!