Under remote supervision, Advanced Sterilization Products’ Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products.

Key Responsibilities:

Collaborate with sales and clinical education teams to deliver customer-focused business solutions that drive loyalty and sustain ASP’s install base. Perform installation, operation, preventive maintenance, and repair of ASP systems in the assigned territory. Manage all responsibilities of primary territory, including compliance and documentation requirements Partner with leadership, customers, and scheduling teams to coordinate all aspects of technical service work. Troubleshoot and resolve technical issues, providing guidance to customers, including hospital biomedical engineers. Ensure timely documentation of service activities, preventive maintenance, and equipment performance. Proactively manage inventory and complete audits to ensure proper usage of parts and tools. Participate in on-call rotations, including weekend coverage (rotating schedule).

Qualifications

Required:

High School Diploma or Equivalent Experience in field service, biomedical engineering, or a similar technical role Proven track record in customer service and technical problem-solving Self-motivated to achieve a high level of work performance and customer satisfaction Proficient in Office-based programs like Word and Excel; familiar with service management reporting systems Understanding of inventory management and calibrated tools Excellent communication, time management, and teamwork abilities Required travel within and beyond assigned territories, including some overnight stays Ability to lift up to 80 pounds to a height of 4 feet Operate a company vehicle; endure prolonged sitting/driving; and engage in extensive standing, bending, and stooping Occasional air travel for meetings, training, and regional service coverage as needed

Preferred:

Associate degree in electronics, biomedical engineering, or related field with relevant experience 4+ years of experience in the medical device industry. Computer networking experience

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

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