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Position Summary:
Our company is a leading provider of advanced genomic solutions, dedicated to driving breakthrough discoveries and applications in the field of bioinformatics. We specialize in developing cutting-edge genomic technologies that enable researchers and institutions to explore and understand genetic variation, gene expression patterns, and disease mechanisms. As a Bioinformatics Field Application Scientist, you will play a crucial role in supporting our customers in their genomic research projects, assisting them in maximizing the utilization of our solutions, and ensuring their success in generating meaningful insights.
As a Bioinformatics Field Application Scientist, you will serve as a subject matter expert and play a key role in building relationships with our customers in the genomic field. You will work closely with cross-functional teams, including sales, product management, and research and development, to deliver exceptional customer support and drive the adoption of our bioinformatics solutions. Your primary responsibility will be to provide technical expertise and guidance to customers in utilizing our genomic platforms and software tools. You will also contribute to the development and validation of new bioinformatics capabilities and applications.
This position partners with customers to provide technical training, troubleshooting, and complaint resolution and serve as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.
This position requires a deep understanding of biological data analysis, data management, and the ability to effectively communicate complex scientific concepts to diverse stakeholders. As a Bioinformatics Field Application Scientist, it will be crucial to stay up to date with the latest advancements in bioinformatics and genomics, and to apply this knowledge to solve customer challenges. Overall, the Bioinformatics Field Application Scientist is a critical role that demands expertise in bioinformatics, exceptional communication and problem-solving skills, and the ability to collaborate effectively with diverse stakeholders to drive customer success and contribute to the growth of the organization.
This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.
Responsibilities:
Coordinate new installations, including facility inspections and instrument validation. Answer questions on customer lab and experimental design, workflow best practices, and data storage and analysis. Conduct on-site customer trainings on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products. Troubleshoot customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort. Provide advice and support to customers in the field of bioinformatics, with a focus on genomics data analysis, next-generation sequencing (NGS) data analysis, and high-throughput data management. Collaborate with customers to understand their technical requirements and provide solutions to address their scientific challenges and maximize the use of bioinformatics tools and platforms. This may include providing training, troubleshooting, and on-site support. Present software demonstrations and custom product training. Maintain proficiency in the company's bioinformatics analysis products. Analyze customer data and support new customers. Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success. Partner with other functional roles and teammates under the Illumina team selling model that includes various specialist roles, (key) account managers, district sales managers, and Inside Sales to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars. Contributes to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities. Support new product development through alpha and beta tests. Knowledge of competitor activities and innovations within the marketplace. Provide efficient communication on strategic and competitive customer feedback to Sales, Marketing, and product development teams. Participate on departmental project teams; work collaboratively to execute project plans. Prioritize tasks and responsibilities to achieve departmental key performance metrics. Represent the company professionally, ethically, and morally at all times.Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Requirements:
3+ years biotech experience preferred. Knowledge of genomics, sequencing applications, and methods that apply to Illumina technology. Prior field experience supporting customers in a highly technical field helpful. Proficient with general lab best practices and common Molecular Biology techniques. Experience with lab or liquid handling automation helpful. Capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnel. Proven ability to troubleshoot and resolve technical issues. Strong written and verbal communication and superior presentation and training skills. Ability to operate as an independent contributor and as a cooperative member of a team. Commitment to providing outstanding customer service. Ability to successfully operate in a fast paced, rapidly changing environment. Capacity to maintain composure in stressful situations. Must be willing to travel up to 50%.All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
The estimated base salary range for the Field Applications Scientist 2 role based in the United States of America is: $80,900 - $121,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.