Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As a Sales Enablement Manager, your focus will be on improving the global AWS field's experience with AWS Support, and the Enterprise Support portfolio specifically. Content and engagement resources help sellers work backwards from the customer, identify use-case based opportunities, and realize greater share of spend by understanding our customers’ businesses and objectives. This role will use data-driven insights to build and continuously simplify the seller experience, connecting sellers with resources they need to close AWS Support deals.

The ideal candidate will be able work cross-collaboratively with upstream and downstream stakeholder teams, manage multiple program and initiatives at one time, and have a proven track record creating and executing on a content strategy that drives awareness, increases adoption, and enables sellers throughout their journey with customers.

This is a global role that will include interaction with teams in countries outside of the United States, requiring a strong ability to communicate effectively.

Key job responsibilities
• Capture repeatable sales motions from support experts as a mechanism to scale through packaged content, prescriptive guidance, and tailored delivery/communications to field teams
• Create content and Bill of Material standards to drive consistency for seller productivity
• Enable seller self-service in preparation for customer discussions across the sales lifecycle
• Create a consistent internal communications strategy across channels and foster field global community engagement
• Use data, including regular seller feedback, to drive content strategy and to measure effectiveness of content initiatives
• Evaluate where improvements can be made in content strategy and develop innovative and creative content solutions to drive seller success
• Support the launch of support solutions through the creation of content, prescriptive guidance, and enablement resources

About the team
The Premium Support Business Innovation team are made up of talented and friendly people from a broad mix of professional backgrounds, and we’re building an environment that celebrates knowledge sharing. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Why AWS?

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.