The Role

The Field Account Manager represents the voice and face of AutoPoint to dealership customers. The Account Manager retains existing clients by driving performance improvement within their clients' vehicle inspection and work-flow processes as well as their marketing, thus resulting in increased client satisfaction and revenue. The Account Manager manages the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing AutoPoint's client base.

What You’ll Do

Present and communicate AutoPoint products and offerings and their application within the overall dealership environment

Understands the key performance indicators (KPI) that leverage the dealer’s business

Use a consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships

Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships.

Proactively communicate to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel

Develop a culture of continuous improvement in process execution

Effectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives.

Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suite

Identifies and recommends program changes and marketing strategies

Shares AutoPoint knowledge and industry findings with assigned accounts

Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations

Assesses performance of existing dealers

Manages the retention, product penetration and growth of assigned accounts

Manages all customer issues and conflict resolution

Participates in the enrollment and review process for new orders for retention programs and custom campaigns.

Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members

Communicates all program changes, enhancements and application bug fixes to the Account Management team

Maintains dealer contacts and business activity in Salesforce.com on a regular basis

Processes and files internal documentation/communication on a timely basis, including but not limited to;

MMR Visit Details

Dealer Goals

Goals Achieved

Participants

Schedules future meetings

Market research

CSI scores

CSI Action plans

Provides valuable and constructive feedback

What You’ll Bring

Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience. (Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.)

Qualified candidates must have 5+ years of Automotive/Marketing experience

To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors

Knowledge of sales processes and tools (account planning and key selling)

Knowledge of Dealership Management System software experience (CDK, R&R, etc.)

Ability to develop relationships with key decision-makers

Build relationships with both internal and external customers

Identify, quantify, and resolve customer objections, problems and needs in a diplomatic manner

Present solutions that meet client’s needs and close the sale

Develop strategies, action plans, and metrics to monitor results

Create business development plans

Effectively communicate ideas

Communicate and give presentations in front of groups

Effectively convey processes and training

Listen to others and appropriately act on information provided

Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines

Work independently with minimal supervision and under constant deadline pressure

Work effectively in a team

Work effectively in a fast-paced organization.

Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.