Company Description

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide and treat more than 11 million cubic meters of water every day. We simply aim to be the benchmark company for ecological transformation across the world.

At WTS, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work arrangements.

Job Description

Job Summary
The Factory Service Technician plays a crucial role in maintaining and repairing our customers' instruments through our aftermarket division, directly reporting to the Factory Service Manager. This position is responsible for supporting all instrument-related technical service activities, including parts refurbishment, inspection, troubleshooting, repair, upgrades, performance testing, customer communications, and telephone customer support. This role will work on all instruments within our
portfolio including Life Sciences, Industrial and Environmental, Semiconductor, TOC, Endotoxin and Bioburden. Day to day responsibilities will be determined by service forecast and how the Lead Factory Technician will dispatch all associated work orders.

Key Characteristics:

Effective communication skillsAttention to detailStrong problem-solving abilitiesExcellent time management skillsAnalytical reasoningProficient technical skillsAdaptability and flexibilityResponsibility and accountabilityRespect for colleagues and customersTeam solidarityCustomer-focused mindset

Duties & Responsibilities

Perform diagnostics, repairs, testing, and calibration routines on assigned instruments, adhering to all applicable safety procedures.Achieve a Factory Service Repair Turn Around Time of less than 17 days for at least 70% of cases.Refurbishment of complex parts, assemblies, and instrumentation as needed.Accurately account for all inventory transactions associated with the repair processGenerate customer deliverables, including repair letters, calibration certificates, and shipping/billing paperwork.Collect payment information and generating shipping and billing paperwork in a timely mannerMaintain comprehensive knowledge and certifications for all Sievers products.Provide extensive equipment support as well as general hardware and software support.Adhere to all Factory/Field Service Repair Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures.Maintain a clean and organized work space necessary to adhere to EHS standards and optimize work efficiency.

Qualifications

Knowledge, Skills & Abilities:

Knowledge of SalesforceKnowledge of SAPGeneral understanding of business billing documents (Invoices, PO, Quotes.. etc)Experience with Google workspaceExperience with Microsoft workspaceManual dexterity and hand-eye coordination for servicing instruments and handling electrical equipment.Ability to learn and adhere to applicable company procedures within a reasonable time from\ start of employment.Strong technical, mathematical and customer service skillsCognitive abilities and clear communication skills, both written and verbal, to efficiently collaborate with teams and interact with customers.Proven ability to multitask, prioritize tasks, and work well under pressure in a fast-paced environment.Keen attention to detail and a commitment to delivering high-quality work.Proactive problem-solving skills and a solutions-oriented mindset.

Education & Experience
Required:

At least 2 years of plant or maintenance experience, OR at least 2 years of training (college, military, technical/vocational school).1-3 years working with analytical instrumentation or similar field1-3 years of customer service experience1-3 years of Data analysis

Preferred:

Associate's degree or higher in Electrical Engineering, Electronic Technology, Mechanical Engineering, or a related technical disciplineExcellent written and verbal communication skills in EnglishBilingual proficiency in Spanish, French, Mandarin, Japanese, Korean, or another language

 

Salary Range: $27.00 - $37.00

Additional Information

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. 
 
Why You’ll Love Working Here!

In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their bestRecognition and rewards for your hard work and achievementsOpportunity for new challenges - We are growing and love to promote from withinAn excellent leadership team and a collaborative culture that values innovation At all levels of the organization, we recognize talent and want to help you build your sustainable career!

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range:  $27-37 hourly Medical, Dental, & Vision Insurance Starting Day 1! Life InsurancePaid Vacation, Personal Business Time & Sick TimePaid HolidaysParental Leave401(k) PlanFlexible Spending & Health Saving AccountsAD&D InsuranceDisability InsuranceTuition ReimbursementSalary Range: $25.00 - $30.00

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.