Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

·         Formulate and manage an effective service strategy and schedule tailored to each client.

·         Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.

·         Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors, as necessary.

·         Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

·         Provide work scope, timelines, instructions to Night Managers; ensure the client’s strategy is executed and all services are performed correctly.

·         Ensure adequate (internal and external) staffing needs to service clients.

·         Promote the sale of, procure and monitor supplies for clients.

·         Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

·         Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.

·         Schedule each non-routine activity in client facilities using Outlook.

·         Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.