JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

Delivery of Client Satisfaction

FE will be responsible for managing all aspects of the facility management service delivery system at the client site.

FE is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the client SLA and KPI related to the site operations

Operations and maintenance, interface with senior managers in the client real estate / Facility team and business units.

Coordination with other key managers within the client and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests

Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams

Act as  single point of Management Control for FM in the client site assigned during the shiftsOversee the operation, staffing, performance and development of the Facilities Management service delivery staff.Ensure client satisfaction score achieved as per SLAHave a seamless interface into the client RE team. Demonstrate leadership, responsiveness and creativity.Understand the Facilities Management scope  and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.Support the client in the implementation of short and long-term projects.Develop and implement the annual management plan; accomplish key performance indicators as identified by client.Oversee compilation and deliver the appropriate monthly/quarterly/annual reportingCoordinate discussions with each direct report regarding goal setting, performance reviews, and career development planningEnsure compliance with JLL minimum audit standards.Any other additional responsibilities assigned from time to time based on the client scope deliverablesEnsure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.Ensure implementation of Safe work practicesImplement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures.Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipmentProvide training to on-site teams on equipment procedures and implementation.Support service delivery teams on equipment maintenance and upkeep.Conduct regular inspections to ensure that the procedures are being followed and updated as required.Ensure compliance with statutory regulations on fire, health and safety standards.Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.Maintain equipment database for site.Initiate strategies to achieve measurable improvements in energy consumption..Prepare / provide input to the site monthly report to be submitted to client

Putting best practices in place

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.

Sound like you? To apply, you need to be:

A technical hands on expert

An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus.

Good communicator

Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Education and experience

BE Diploma in Electrical engineering with a minimum of 3 years experience as Facility executiveImplementation knowledge on ISO 14001, OHSAS 18001 would be an added adantageUnderstanding of  vendor management and AMCsGood understanding of safety

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.