Salary: Circa £37k - £43k Location(s): Onsite at one of the following offices with expectation to travel to the other 9 on a rotational basis, at least each office once per month: Banbury, Oxford, High Wycombe, Slough, Staines, Reading, Basingstoke, Guildford, Chichester, Brighton. Who We Are Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935. Your Role The Facilitation Manager (Assessor/Trainer) will lead, motivate, develop and performance manage a team of Employment Facilitators and Skills Tutors to continuously improve and increase their capability to deliver against their targets and service level agreements. Your Responsibilities + Ensure customer service standards are understood and observed by all Employment Facilitators (e.g. through observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of managing well-being difficulties and securing sustainable employment + Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements + Ensure Employment Facilitators maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards + Ensure appropriate digital technologies and evidence-based content are being utilised by the team within an appropriate delivery environment that supports privacy and confidentiality of customers. + Review and evaluate group session delivery, through observations and feedback, evaluating learning and session / course effectiveness + Understand how to lesson plan and diary management to maximise performance and move customer progression to employment. Your Skills & Experience + Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation! + Knowledge and experience of local specialist networks and provisions + Extensive experience of leading and developing a team in a customer facing, target driven environment + Ability to understand key financial drivers and deliver accurate and real time reports and analytics + Knowledge of the local labour market and employment legislation + Demonstrable experience of leading and developing a team in a target driven environment + Ability to build rapport, engage and coach individuals to progress. Desirable: + A1 Assessor License + Knowledge and experience of the employability sector and local labour market. Your Benefits As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including: + Minimum 33 days’ holiday entitlement and a pension contribution up to 5% + Monthly benefits scheme worth up to an additional £500 + Free life assurance cover, totalling four times your annual salary + And much more Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. INDHP