Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As an F&B Trainer, your role involves collaborating with the Assistant Food and Beverage Manager, Executive Chef, and the entire F&B Team to develop, plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.

Key Duties and Responsibilities

Assist the Assistant Food and Beverage Manager and Executive Chef to plan, manage and administer the pre-opening training plans and requirementsWork alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfil the needs of all operational departmentsPromote and inform team members about all training programsDisplay leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relationsHelps colleagues identify specific behaviours that will contribute to service excellenceEnsure colleagues receive on-going training to understand guest expectationsUse effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skillsMeet with the departmental trainers on a regular basis to support training effortsPartner with operational leaders to assess if employees demonstrate effective technical and leadership skills Review comment cards, guest satisfaction results and other data to identify areas of improvement Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision Identify performance gaps and works with managers to develop and implement appropriate training to improve performanceAlign current training and development programs to effectively impact key business indicators Participate in the development of the Training budget as required for F&B DepartmentManage department controllable expenses to achieve or exceed budgeted goalsAny other tasks / duties as assigned

QualificationsA perfect candidate should have minimum 2 years progressive experience of F&B Service and training in a luxury hotel.Experience creating training content in a hospitality environment preferred.Effective communication skills (both written and verbal).Comfortable in delivering to senior management, at all levels of the organization.Experience of working in a fast-paced environment.Strong attention to detail, quality and accuracy imperative.Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources.Proven team management skills - Leading, motivating and managing assigned team members to effectively deliver learning goals and objectives

Additional Information

Remote Location