Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Job Specifics

Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate suppliesMonitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standardsSupervise service of guests, being watchful of signals from guests in need of serviceAssist Team Leader to establish and monitor side work duty completion.Maintain bank to SOP, keep it balanced and secure at all times.Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverageCheck restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist Team Leader in conducting menu classes and taste panelsAssist Team Leader in conducting month end inventory count and recording.Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletinsReports unsafe working conditionsEnsure proper handling of guest checks and cash transactionsIntercedes and/or fills in for Team Members should need occurProficient in Excel, Word and Power PointExcellent organizational skills

Qualifications

Food & Beverage knowledge requiredExcellent communications skills, written and verbalHigh school diplomaStrong organizational skillsAble to make decisions on imperfect informationKnowledge of Microsoft Office preferred