Company Description

NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

Job DescriptionCreating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation Interact with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence in order provide personalized service to create unique memories for each of our guests.To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.Check guest satisfaction during service take action to correct any problemsPromptly respond to guests additional requestsUpsell and suggestive sell at every opportunity to improve guest spendTo work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.Prepare mis en Place before service to ensure smooth running of the restaurantDisplay a positive and enthusiastic attitude when dealing with guestRespond to the dynamics of the service environment, being proactive and demonstrating some sense of urgency in a fast paced restaurant environment.Conduct food presentation and quality checks before delivering food to the guest.Punch the all orders on the POS system and make sure to enter the special requirements made by the guest while ordering the food before serving the product to the guest.On request, Prepare the itemize bill and ensure that all served items have been billed correctly.After receiving payment all cash payment should be processed as per the cashless policy.Write guest’s food orders and repeat order to guest to confirm.Ensure that Buffet and Coffee Station are refilled and presentable at all the timesClean and Inspect the restaurant and ensure floors and tables are clean & set up accordingly for time of day.Prepare tables for customers including fully sanitizing each table and chair between usersConduct daily stock count at opening and closing of shift.Ensure all FOH duties are carried out according to daily checklists and report any maintenance issues.Ensuring the opening checklist is completed and that the restaurant is prepared for openingEnsure the Restaurant is clean and tidy during shift and before completing your shift.Check out with your Supervisor before leaving your station or the floor for any reasonTo have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.Follow all safety policies to ensure a safe work areaFollow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the HotelMaintain your station in accordance with standards at all timesDevelop a complete knowledge of menusLearn and correctly use the Point of Sale equipment and follow proceduresTo maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.Check corridors for trays when returning from taking orders (Room Service)Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.Ensure all cleaning down and closing down procedures are completed to the highest standard at the end of evening shift.Up skill yourself through completing the mandatory and non-mandatory training courses on a monthly basis achieve 2 credits a month.To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.To be completely familiar with the services offered in the restaurant and throughout the hotel.To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.

QualificationsFluent in EnglishA strong Grasp of Operational Systems Micros POSComputer literacy Ms Excel, Word and PowerPointFood and Beverage Product KnowledgeMatric certificate Fluent in English3-5 Years’ Experience in a Restaurant Environment A strong grasp of Operational Systems (Micros POS and My symphony, Opera and MC)Computer literacy Ms Excel, Word and PowerPointFood and Beverage Product Knowledge

Additional InformationA positive approach, excellent organizational skills, and a passion for producing high quality customer care. Great Interpersonal Skills  Hands on Driven and ambitious to inspire the team to consistently deliver and exceed service standardClear thinker with excellent communication abilities and attention to detail 

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.