ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The F&B Assistant Store Manager is responsible for supervising and controlling the team while providing the highest levels of customer service and driving financial performance to achieve the brand and store targets. He/she engages with and assists customers, supervises employees, and carries out directives given.
RESPONSIBILITIES
- Supervise different restaurant operations such as participating in the opening and closing procedure, checking maintenance, and managing shifts.
- Manage and supervise the work of a team to ensure that exceptional customer service is being properly implemented and that the team is achieving defined objectives and standards.
- Plan, organize, and supervise the production of the gelato preparation and presentation process to maintain high quality standards and brand specification.
- Execute Venchi's visual merchandising standards for consistent and appealing shop decorations.
- Implement and monitor hygienic policies and procedures, ensuring strict adherence to health and safety regulations.
- Continuously seek and identify opportunities to improve store performance and profitability within the market.
- Plan, identify, communicate, and delegate responsibilities to team members for the smooth flow of operations.
- Contribute to the preparation and implementation of sales promotions and marketing initiatives. Assist the store manager in achieving the store's sales and profitability targets through proactive collaboration.
- Train and motivate the team to ensure that the retail department has the required skills and maximize their potential contribution to the company.
*ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The F&B Assistant Store Manager is responsible for supervising and controlling the team while providing the highest levels of customer service and driving financial performance to achieve the brand and store targets. He/she engages with and assists customers, supervises employees, and carries out directives given.
RESPONSIBILITIES
- Supervise different restaurant operations such as participating in the opening and closing procedure, checking maintenance, and managing shifts.
- Manage and supervise the work of a team to ensure that exceptional customer service is being properly implemented and that the team is achieving defined objectives and standards.
- Plan, organize, and supervise the production of the gelato preparation and presentation process to maintain high quality standards and brand specification.
- Execute Venchi's visual merchandising standards for consistent and appealing shop decorations.
- Implement and monitor hygienic policies and procedures, ensuring strict adherence to health and safety regulations.
- Continuously seek and identify opportunities to improve store performance and profitability within the market.
- Plan, identify, communicate, and delegate responsibilities to team members for the smooth flow of operations.
- Contribute to the preparation and implementation of sales promotions and marketing initiatives. Assist the store manager in achieving the store's sales and profitability targets through proactive collaboration.
- Train and motivate the team to ensure that the retail department has the required skills and maximize their potential contribution to the company.
*LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
- Fluency in Arabic is a plus.
Technical Skills
- Proficiency in MS Office.
EDUCATION
Bachelor's degree in Hospitality Management, or a related field.
EXPERIENCE
General Experience
Four to six years of experience in F&B Operations, or a similar role.
Managerial Experience
Two years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.
*LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
- Fluency in Arabic is a plus.
Technical Skills
- Proficiency in MS Office.
EDUCATION
Bachelor's degree in Hospitality Management, or a related field.
EXPERIENCE
General Experience
Four to six years of experience in F&B Operations, or a similar role.
Managerial Experience
Two years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Business Insight
Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.