We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The External Workforce Center (EWFC) partners with the business to engage a compliant external workforce that delivers on the business needs.

 

The EWFC provides managers with the resources required to engage External Workers in a positive and compliant way. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with External Workers in their daily operations.

 

 

EXPECTATIONS AND TASKS

 

• Effectively communicating and resolving manager, third party vendor, and External Worker

escalations forwarded by EWFC Associates.

• Closely cooperating with other organizations (e.g. Legal, Compliance, IT) to resolve issues that

require third level support.

• Respond to queries related to External Workers through phone calls, online tickets and e-mails from

managers/colleagues and third party vendors.

• Acting as a consultant to managers to educate them on the correct engagement of External Workers

ensuring compliance with policies and guidelines.

• Executing and enhancing complex processes supported by the EWFC organization.

• Partnering with other stakeholders – Procurement Operations, GPO, Accounts Payable in order to

improve the process to make as simple as possible for our customers.

• Auditing and updating the Knowledge Base and other resources used by the team as well as

supporting knowledge transfer to EWFC Associates.

• Designing and auditing inquiry and data handling processes.

• Supporting reporting requirements.

• Supporting projects as assigned.

• Focuses on cooperation and consultation with other functional HR Consultant roles as well as with

HR Business Partners (HRBPs).

• Additional responsibilities are required such as supporting global/multi-country projects.

 

ROLE REQUIREMENTS

• Results driven and detail-oriented customer service skills

• Ability to multi-task in a fast-paced environment

• Excellent written and verbal communication skills

• Proficient in project management

• Focus on continuous improvement and innovation

• Advanced knowledge of HR – related systems and tools

• Aptitude for collaboration in a cross functional environment

• Strong analytical skills with the ability to report, analyse and interpret data & initiate corrective action

• Good knowledge of the external workforce/services procurement processes

• Ability to manage escalations and strong focus on execution

• Need to be always up to date with changes in the organization

• Supports the implementation of change initiatives

• Ability to identify the core of complex issues by analysing available information

• Knowledge of operational excellence basics

 

DESIRABLE ADDITIONAL SKILLS & EXPERIENCE

• Experience with enterprise software such as SAP Fieldglass, Ariba or other business applications

such as CRM, ERP, or financial systems

• Experience of HR, Procurement or Finance processes within a large enterprise

• Undergraduate degree

 

The work delivery location is at the SAP Philippines, Inc. office at the Robinson’s Cyberscape Gamma in Ortigas. The shift is from 8pm to 5am MNL (or 9pm to 6am MNL depending on US DST) from Monday to Friday. SAP has implemented a global Pledge to Flex hybrid working policy which only requires employees to collaborate at the office 3x a week (the schedule is dependent on the business needs and the requirements of the team).

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418055  | Work Area: Human Resources  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.