The Brazil Operations External Fulfillment (EF Ops) is looking for a Project Manager to lead new product developments, planning cycles, continuous improvement initiatives, lead peak preparations and support regular business reviews with senior leadership.
EF Ops team is responsible for the logistic of marketplace and works with third party sellers. We seek a Program Manager to lead our product developments and implement Continuous Improvement in our team.
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. The EF Ops Program Manager will lead cross-functional initiatives working with teams in Brazil and abroad to design new processes, drive technology solutions and create project documentation and report results to senior leadership. The goal is to deploy impactful improvements that enhance the overall customer experience of the EF program and support our rapid growth.


Key job responsibilities
Key responsibilities include managing multiple projects simultaneously, conducting root cause analysis, and proposing solutions, preparing monthly and quarterly reports. The role requires close collaboration with stakeholders across Transportation, Product, Business, Supply Chain, and other EF teams across the world. The ideal candidate is an analytical problem-solver, organized, able to drive initiatives across teams to arrive at successful outcomes.
As the EF Ops Program Manager, you will:
- Lead the planning cycles for EF OPS proposing mechanisms and tools to scale our operation while improving results and the team´s productivity.
- Collaborate cross-functionally to identify pain points and scope impactful projects, working with teams across Operations, Finance, Supply Chain, Business, Transportation and Product.
- Liaise with stakeholders to drive projects, anticipate bottlenecks, provide escalation management, and balance business, operations need with technical constraints.
- Conduct deep-dive analyses of EF operations pain points, then work with product teams to scope and implement short- and long-term technical solutions.
- Manage weekly project status meetings and leverage project management tools to track initiatives.
- Above all, you will be the single-threaded owner responsible for driving your assigned projects to successful completion.


A day in the life
As a Project Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.


About the team
this position is part of External Fulfillment Operations team and has five managers as peers. We work hard, have fun and are making history scaling our work at a fast pace, while improving our metrics year over year. We are passionate for challenges and opportunities to improve customer, seller and vendor experience. We hang out together outside work and like each other´s company.