Why Work For Us

At Vodafone, we’re working hard to build a better future, a more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:

Role Purpose

The Head of External Communications and Business Manager will play a pivotal role in shaping and executing the external communication strategies of the company. This role is responsible for managing corporate communications, public relations, and external affairs to enhance the company's reputation and support its business objectives. Additionally, the role includes business management responsibilities to drive strategic initiatives and ensure effective operational execution.

Key Responsibilities: 1. External Communications:

Develop and implement comprehensive corporate communication strategies that align with business objectives and enhance the company's brand reputation, focusing on citizenship, customer experience, national contribution, and positioning Vodafone as the responsible telco. Deliver communications to maximize Vodafone’s share of voice and drive the reputation goals set by Group (RepTrak 70), particularly the ability to influence non-customers, potential employees, and policymakers. Oversee all external communications, including media relations, crisis management, and stakeholder engagement, working closely with public affairs and policy colleagues. Manage relationships with key stakeholders, including media, lobby, and industry groups. Prepare and deliver executive-level reports and presentations on communication strategies and outcomes, including leading the Reputation Steering Committee of the SLT. Monitor and analyze media coverage and political and public opinion to inform communication strategies and responses and identify emerging opportunities. Ensure compliance with regulatory requirements and industry standards in all communication activities. Oversee all external communications, including media relations, public affairs, crisis management, and stakeholder engagement. Build strong working relationships throughout the organization to ensure opportunities are identified and maximized. Collaborate with internal departments to ensure consistent messaging and alignment of communication efforts, and to generate news flow and content. Develop and manage communication budgets, ensuring cost-effective use of resources. Work closely with the leadership team to operationalize strategic initiatives. Ensure the delivery of impact objectives in a timely manner.

2. Business Management:

Drive strategic initiatives for External Affairs, supporting the External Affairs Director and cross-departmental collaboration, driving impactful initiatives and cross-functional ways of working. Monitor the performance of EA KPIs to drive continuous improvement. Collaborate with internal departments to ensure consistent messaging and alignment of project delivery. Support the team with digitalization and department efficiency. Develop and manage communication budgets, ensuring cost-effective use of resources. Prepare and deliver executive-level reports and presentations on communication strategies and outcomes.

3. Leadership and Team Management:

Lead a team of communications professionals, providing guidance, mentorship, and performance management. Foster a culture of innovation, collaboration, and excellence within the team. Build strong working relationships throughout the organization to identify and maximize opportunities. Bring external perspectives to the work of the EA&L business unit.

We are looking for you, if you have:

• Minimum of 10 years of experience in corporate communications, public relations, or external affairs, with a proven track record of success in a range of sectors • Experience in crisis communication and issues management, with the ability to navigate complex and high-pressure situations. • Strong relationships with media and key stakeholders, and the ability to cultivate and maintain these relationships. • Exceptional verbal and written communication skills, with the ability to craft compelling messages for diverse audiences. • Proven ability to develop and implement strategic communication plans that achieve business objectives. • Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines, and to deliver impact cost-effectively • High level of professionalism, integrity, and confidentiality. • Strong leadership and team management skills, with the ability to inspire, motivate, and mentor others. • Proficiency with Excel and PowerPoint, with the ability to interpret data including financial reports. C2 General • Ability to work effectively with diverse teams and departments, fostering collaboration and achieving shared goals. • Resilience and high degree of comfort with change and ambiguity. • An appreciation of regulated environments.

Who we are

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents. We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving. Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society! Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits. Vodafone is committed to support LGBT+ people at work. We are an equal opportunities employer where our people can be at their best.

When Choosing Us...

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! Some of the benefits that you will receive along the way are: • Competitive Salary • Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance • Generous Employer Pension contribution • Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts • Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills! • Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products! • 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday • Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the C2 General LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best. When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you. #LI-JB1 #LI-Hybrid