Date: May 15, 2025 Location: San Juan-Cupey, PR Company: Popular Workplace Type: On-site External Adjuster - Northeast Job Type Full Time Opportunity Routes can include the following municipalities: San Juan, Trujillo Alto, Carolina, Bayamón, Cataño, Toa Baja, Toa Alta, Corozal, Naranjito, Dorado, Guaynabo, Caguas, Barranquitas, Aibonito, Comerío, Cayey, Aguas Buenas, Cidra, Maunabo, Yabucoa, San Lorenzo, Gurabo, Las Piedras, Humacao, Juncos, Ceiba, Fajardo, Naguabo, Río Grande, Luquillo, Canóvanas, Loíza General Description Visits customers with delinquent accounts and attempts to secure payment. Essential Duties and Responsibilities Contacts customers in person to encourage and secure payment of delinquent accounts. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer and status of collection efforts. Must be able to provide call center support as required. Education 24-60 Bachelor's degree credits approved in Business Administration or other Experience At least one year of related experience in external collections and customer service. Certifications / Licenses Driver's License is required Other Qualifications + Positive attitude + Ability to handle claims during visits or over the phone + Willing to work under pressure + Excellent interpersonal skills + Knowledge in Microsoft Office (Word, Excel & Outlook) Work Schedule Monday to Friday 9:00am - 6:00pm Flexibility to work weekends, extended hours, and holidays are required if necessary. Values Passion for People Succeed Together Own Every Moment Build the Future Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.