Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don’t like to sit still, which is why we always treat every day like its day one. It’s that kind of spirit that drives our success now and in the future, and you could be part of it…

We are currently looking to hire an External Fulfillment Specialist to join the team. The External Fulfillment Specialist will communicate and bridge gaps between Amazon and the Third Party Logistics provider (3PL). The role will interact with various teams to resolve issues quickly and effectively. Effective communication is essential and this can be at all levels within Amazon and the 3PL organization. Successful candidates must be able to work on their own initiative and be able to prioritize the right tasks in order to deliver results timely. Candidates will be expected to travel up to 50% of their time.


Key job responsibilities
1) Monitor 3PL performance KPI metrics to contractual level
2) Produce weekly reports on KPI metrics and monitoring performance against this
3) Work with 3PL teams to resolve issues impacting the 3PL in Inventory Control or Quality, Shipping, Transportation, Inbound and Outbound
4) Perform site audits to identify risk at 3PL in terms of processes, buffer control, health and safety, site fullness or any improvement needed
5) Support Amazon departmental queries arising from 3PL site including Customer Services, Supply Chain, Retail, Transportation, After Market Services, and Retail Business Services
6) Trouble Shoot any systemic issues identified escalating to the relevant Amazon and 3PL team to resolve
7) Perform trainings or improvement on processes
8) Visit 3PL for audits, training and process improvement workshops