Company Description

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone. 

Job Description

Grosvenor Casino, London Bayswater (79-81 Queensway, London W2 4QH)

Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

You will;

Welcome customers warmly in to the businessLive our values of Service, Teamwork, Ambition, Responsibility and SolutionsWork with your colleagues to provide efficient and dynamic serviceDeliver an excellent quality experience by evaluating individual needs and acting upon this informationCommunicate effectively with colleagues and card room supervisorCreate an environment of community and funShow immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.Interact with customers in a range of ways that is consistent with their experience and ability in the gameMaintain the security of the game, cash and assetsEnsure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

QualificationsPositive attitudeExperience of working successfully in a hospitality rolePrevious experience working as a poker dealer (essential)Fanatical about delivering unrivalled customer experienceAbility to collaborate with the wider businessComfortable with change and ability to embrace new ways of workingGood interpersonal skills and conflict resolutionMust be able to work shifts at any time of the day, including weekends and bank holidays.