Company Description

Grosvenor is on an exciting journey of growth. It’s a great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

Grosvenor Casino, London Bayswater

Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

You will;

Welcome customers warmly in to the businessLive our values of Service, Teamwork, Ambition, Responsibility and SolutionsWork with your colleagues to provide efficient and dynamic serviceDeliver an excellent quality experience by evaluating individual needs and acting upon this informationCommunicate effectively with colleagues and card room supervisorCreate an environment of community and funShow immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.Interact with customers in a range of ways that is consistent with their experience and ability in the gameMaintain the security of the game, cash and assetsEnsure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

QualificationsPositive attitudeExperience of working successfully in a hospitality rolePrevious experience working as a poker dealer (essential)Fanatical about delivering unrivalled customer experienceAbility to collaborate with the wider businessComfortable with change and ability to embrace new ways of workingGood interpersonal skills and conflict resolutionMust be able to work shifts at any time of the day, including weekends and bank holidays.

Additional InformationCompetitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.