Job Title

Experience Presence Manager

Job Description Summary

The Experience Presence Manager for the Presence By Cushman & Wakefield platform, delivers tailored programming that activates a building with amenity services and events. They partner with Presence by Cushman & Wakefield centralized platform to create and deliver engaging opportunities to drive tenant engagement, connections, and wellness. They are responsible for curating memorable experiences for tenants, customers, and visitors to the building, including those on leasing tours. The Experience Presence Manager serves as the onsite hospitality ambassador for the building, interacting with tenants and customers and ensuring a positive experience for all. They will also be responsible for managing budgets, developing tenant newsletter, marketing strategies and marketing content, driving social media, and monitor ongoing effectiveness. Report in through the property manager with a dotted line into the Presence by Cushman & Wakefield centralized platform.

Job Description

Position Summary:

Presence by Cushman & Wakefield is seeking an Experience Presence Manager to lead dynamic, customized events and programming at a vibrant multi-building campus in El Segundo, California. Presence is Cushman & Wakefield’s tenant experience platform—designed to support property teams and building communities with consistent, personalized experiences through on-site activations, engaging events, amenity management, and building app support. This team is made up of on-site Experience Presence Managers and Coordinators and a centralized platform team to support operational excellence, training, and data management.

The Experience Presence Manager will be the face of hospitality on-site, curating memorable moments for tenants, guests, and visitors across the campus, lounge, and conference center. In this role, the manager will partner with the platform team to create and deliver high-impact experiences that foster community, enhance tenant well-being, and boost engagement.

Key responsibilities include program planning and execution, budget management, tenant communications, including digital newsletters, marketing strategies and content, driving social media, and monitoring program performance. This role serves as a key liaison between the property management team and tenants, ensuring a seamless, elevated experience across all touchpoints.

This role reports to the Property Manager with a dotted line into the centralized Presence platform team.

Essential Job Duties:

Responsible for the tenant communications strategy and executionResponsible for leasing tour experience, welcome gifts, and onboardingResponsible for management of lounge & conference center amenitiesResponsible for the creation / content and the distribution of the tenant newsletterResponsible for monitoring social media and optimizing online engagementResponsible for maintaining content on the tenant engagement technology application and driving value and engagement through meaningful contentResponsible for leveraging all available tools to drive engagement (e.g., signage,

monitors, digital boards, building app, newsletters)

Responsible for engaging and collaborating with the centralized Presence by Cushman & Wakefield platformResponsible for implementation and continuous reinforcement of hospitality training for on-site team and security staffResponsible for maintaining appropriate vendor relationships required for event and programming execution onsiteIn addition to the above duties, this individual will be responsible for all day-to-day duties of the experience coordinator role which may include but is not limited to,

Curate and deliver tailored strategic programming to activate asset spaces and drive tenant engagement, wellness, and connection across the campus.

Responsible for creation and management of ongoing calendar of events at the property.

Oversight and coordination of reservations and bookings of amenities, conferencing, or collaborative space.

Assist property manager on creating annual tenant engagement budget, schedule, and KPI tracking.

Is consistently available as a point of contact for tenants and visitors to communicate with and problem solve as necessary

Performs other related duties as required or requested.

Education/Experience/Training:

High School Diploma, GED, Trade, Technical, or Vocational SchoolBachelor’s Degree Preferred5+ years in hospitality or customer experience services management.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $93,500.00 - $110,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”