Chase is looking for an innovative Executive Director, User Experience to lead our design team in India. You'll be part of the Design and Customer Experience (DCE) team, committed to creating top-notch experiences for Chase’s Travel platform. As an Executive Director, you'll promote change, influence product strategy, and advocate for user-centered outcomes. You'll also design employee-facing tools and lead efforts across Operations, including our Mumbai call centers. As a local manager, you'll be responsible for recruiting and maintaining high talent standards as we expand.

As an Executive Director within Chase's Travel platform, you will play a crucial role in evolving our design practice, improving quality, and scaling our team. You will be responsible for building and empowering high-performing design, research, and content teams, and promoting user-centered outcomes. This role provides an opportunity to influence product and experience strategy at an executive level, and to contribute to the creation of exceptional experiences for Chase’s Consumer and Community Bank.

Job responsibilities

Develop and implement user experience strategies aligned with business objectives, leveraging interaction design and information architecture. Lead and mentor a team of experience designers, fostering collaboration and professional development. Drive innovation by staying updated on industry trends and emerging technologies to maintain a competitive, user-centric approach. Utilize data insights to inform decision-making and optimize user experiences for diverse customer segments. Build strong stakeholder relationships, influence decisions, and champion user-centered design principles. Evolve design practice, improve quality, and scale the team in India as the Executive Director of User Experience. Collaborate with Product, Data, and Engineering Executives to scope and plan work across the Operations quad. Educate the broader community on design methodology and product model practices. Articulate product vision and strategy, organizing team efforts to align with business needs and competitive landscape. Build a unified strategy with design leaders across India to support team opportunities. Manage senior Product and Content Designers, focusing on professional development and performance reviews.

Required Qualifications, Capabilities and Skills

Bachelor’s Degree in relevant design or research discipline (e.g., Interaction Design, HCI, User Experience Design, Be.Sci, sociology) or equivalent work experience Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement Experience working with executives on crucial, fuzzy, ambiguous, ‘Big Picture' strategic challenges that touch many teams Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design Comfortable with structuring and planning design work in cross-functional contexts

Preferred qualifications, capabilities and skills

Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives to actively participate in collaboration sessions Has driven new business thinking and strategy through their user-centered design work