Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
PURPOSE OF POSITION
Viking Expedition is a new leg of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking Cruises. The Specialist is a senior and role onboard Viking’s expedition vessels and a key member in the delivery of Viking’s Enrichment Program by delivering presentations, workshops and guiding interpretative walks and hikes on shore or by mingling in guest areas on board, encouraging and facilitating an environment of informal education.
The specialist will be part of a world class team of expedition staff members.
YOUR RESPONSIBILITIES
Professional Skills
Strong leader, team player and an inspiration to others
Ability to structure complex tasks
Fantastic communication skills
Knowledgeable about expedition operations
Works well under pressure
Smart, presentable, friendly and excellent people skills
Good computer & Microsoft Office experience (Excel, Word, PowerPoint, etc)
English speaking and writing to a high standard
General Duties
Prepare and conduct formal enrichment lectures, “Ted-x style” talks and informal workshops
Lead walks, hikes or drive zodiacs as per instructed by the Assistant Expedition Leader
During off-ship activities, act as an interpretative guide, engaging guests and enhancing their experience
Socialize and be visible in guest areas as often as possible
When assigned, write a short blurb reflecting the day’s experiences for marketing or other purposes
Assist with embarkation and disembarkation duties as necessary
Assist in any other general duties assigned by the Expedition Admin Team
Be a role model by leading by example.
Mindset and Values
Be well groomed and of professional personality and focused on delivering 100% satisfaction
Enthusiastic and proactive, loves to share his/her knowledge
Communication & Coordination
Report to the Expedition Program Coordinator
Your profile
Previous experience in similar role or demonstrated experience in the Expedition Cruise Industry or relevant experience lecturing
Good administration & organization
Proactive problem solving
Teamwork and good communication
Well organized, efficient and positive
Understand guest needs
Time management
Reliable
Proactive in upholding Viking standards of excellence
Marine Radio Operator’s license or equivalent
Small boat license (RYA Powerboat level 2 or equivalent) – advantage
Guidelines and Regulations
Implement Standard Operating Procedures & STAR Service Standards within the department.
Ensure appropriate appearance and clothing according to the updated Grooming Standards.
For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO/AECO.
The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.