**Company description** **Where creativity meets innovation** Founded in 1926, Publicis Groupe stands as the world’s most valuable holding communications agency, renowned for its creative capabilities that drive innovation across the industry. With a legacy of creative thinking, cutting-edge technology, and digital expertise, we empower clients worldwide to navigate their digital transformation journeys seamlessly. With three Solution Hubs—Publicis Communications, Publicis Media, and Epsilon, we’re dedicated to crafting compelling narratives and impactful strategies that resonate on a global scale, ensuring our clients stay ahead in a rapidly evolving digital landscape. Publicis Groupe Middle East (PGME) is headquartered in the UAE, with a presence in KSA, Jordan, Turkey, Egypt, Kuwait, Iraq, and Lebanon. Our vibrant culture is built on teamwork, flexibility, and continuous learning. We're a dynamic bunch who love to create and grow together. The evolution never stops. Thanks to our collaborative approach and incredible talent, we won Network Agency of the Year at Dubai Lynx in 2023 and 2024, among many other exciting awards, making us the most awarded agency network in the region. Fast Company also recognises us as the ‘Most Innovative Company’ for our Power of One model. We’re all about pushing boundaries, embracing new challenges, and having a lot of fun along the way. Join us and experience our culture first-hand. **Overview** The Executive – Talent Operations Excellence plays a key role in supporting talent process management, by handling HR related activities including pre-boarding, on-boarding, offboarding, internal mobility, probation administration and more. This role leads on ensuring accurate data entry, reporting and ongoing maintenance of employee data. They continuously create and evolve operational processes towards best practice, to ensure efficient and optimal service delivery for our wider talent team and the business. This role sits at the center of the talent team, connecting the dots between different verticals to deliver a best-in-class employee experience at Publicis Groupe MENA. **Responsibilities** **Technical & Product** : + Handle employment related enquiries, providing support to employees on HR topics – resolving issues where possible or referring complex/sensitive matters to management when needed. + Manage day-to-day employee procedures (e.g., joiners, leavers) for assigned markets, covering for Operations Excellence teammates when needed. + Provide administrative support to Talent Acquisition teams (e.g., posting jobs on Applicant Tracking System) + Assist in development and implementation of HR policies and new benefits + Support on talent related projects, change management initiatives and process improvements + Develop and generate reports from single or multiple systems, along with processing and maintaining confidential data according to guidelines + Ensure talent processes comply with established policies and regulatory standards **Business Acumen & Operational Efficiency** : + Maintain up-to-date knowledge of local and regional labor laws + Look for ways to improve operations to deliver better value to the business **Innovative & Analytical Mindset** : + Ensure talent dashboards (joiners/leavers) are constantly updated to enable accurate reporting to the business + Flag any themes or observations noticed in data to management and/or project leads **People and Leadership** : + Seeks others’ feedback to develop self-awareness, strengths and to address development areas + Proactively raise issues to improve team working and collaboration + Communicates confidently in a clear, concise and articulate manner + Collaborates with stakeholders and embraces an inclusive environment + Able to make valuable contributions to discussions and brainstorming sessions, providing insights and a point of view + Able to build relationships quickly with others, engaging personally with peers, talent and the business + Treats others with respect, listens to others’ perspectives, especially when different from own + Able to tackle problems in a timely manner, developing contingency plans that focus on problem resolution + Drives a culture of trust with peers, talent the business and other stakeholders. **Self:** + Able to take ownership for own actions + Able to adjust performance based on experiences and feedback, showcasing agility and flexibility + Displays openness to the ideas of others, leveraging them when beneficial for the business + Showcases curiosity and an open mindset towards new ways of doing things + Able to set high impact objectives and goes above and beyond to exceed performance + Demonstrates Growth Mindset and is able to take ownership of personal development and growth + Capable of constructively challenging the status quo, taking risks to challenge internal and external perspectives + Approaches situations and individuals with honesty, integrity and humbleness + Displays resilience, and maintains a positive outlook when faced with challenges **Qualifications** + 0-3 years of experience in a similar role (HR administration, operations, analytics or related field) + Any HR-related certificate is a plus + Excellent verbal and written communication skills + Excellent interpersonal, negotiation and conflict resolution skills + Excellent time-management skills, with proven ability to meet deadlines + Strong analytical and problem-solving skills + Ability to act with integrity, professionalism and confidentiality + Thought knowledge of employment-related laws and regulations + Proficient with Microsoft Office suite and other HR related systems + Ability to learn new HRIS and talent management systems (e.g., Applicant Tracking Systems, performance management tools) + Practical experience of generating process documentation and reports + Adaptable and capable of working in fast-paced environments + Strong presentation skills, able to clearly articulate messages to a variety of audiences + Excellent active listening skills + Ability to establish and maintain strong relationships