WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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A new era begins at the London Hilton on Park Lane.

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Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 

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2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

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BENEFITS

\n\n28 days paid holiday increasing with service\nDiscounted hotel nights worldwide\nExclusive high-street discounts through Perks at Work portal\nIndustry-leading Team Member discounts on hotel stays for you, your family and friends\nAccess to leadership and development programmes through Hilton University\nExceptional Career opportunities and wellbeing programmes to help you thrive in the workplace\nReward programmes, incentives and team member recognition, as well as long service awards\n50% off in Hilton restaurants and bars (subject to individual outlets)\nRefer a Friend Scheme\nUniforms provided and laundered complimentary\nFree meals on shift\n\n

 

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What will I be doing?

\n\nOversee housekeeping operations\nOversee Laundry Operations\nEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement\nOperate within departmental budgets through effective stock and cost controls and well managed schedules\nSet departmental targets and objectives, work schedules, budgets, and policies and procedures\nInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard\nMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nMaintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsure staffing levels cover business demands\nEnsure ongoing training\nEnsure communication meetings are conducted and post-meeting minutes generated\nManage staff performance issues in compliance with company policies and procedures\n\n

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What are we looking for?

\n\nHousekeeping experience in the hotel/leisure/retail sector in a managerial capacity\nA successful track record of managing a large team\nHigh level of commercial awareness and cost control capabilities\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nAbility to work under pressure\nIT proficiency\nFlexibility to respond to a range of different work situations\nProficiency, at an intermediate level, with computers and computer programs, including Microsoft Office\nStrong organizational, budget management, and problem solving skills\nStrong communication skills\nA passion for delivering exceptional levels of guest service\n\n

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ELIGIBILITY 

\n\nIn line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.\nDocumentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)\n\n

 

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