This position leads and directs the overall operation of the community in accordance with residents’ needs, government regulations,
and company policies and procedures. This position also maintains excellent service quality, high occupancy, and meets corporate
financial goals within established budgetary guidelines.

Essential Functions

1. Responsible for all operations, acting as contact for all team members, residents, prospects, community organizations,
government agencies, and the public.
2. Supervises, directs, and motivates community team members.
3. Maintains high degree of resident satisfaction and retention through consistent delivery of high-quality services. Provides

4. Provides direct resident care as needed. Fills in at various positions as needed to cover staffing shortages.
5. Executesrenewal program with existing residents through a proactive program.
6. In conjunction with Regional Operations, develops annual operating and capital budgets. Aggressively anticipates and
minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually
explores means of revenue enhancement and expense reduction.
7. Hires, trains, disciplines and terminates team members in accordance with company policies. Reviews hires, promotions,
disciplinary actions, and termination of employment of associates ensuring consistency in the selection and retention of
quality personnel.
8. Ensures buildings, grounds, and property are up to company standards through the oversight of preventative maintenance
systems and programs and frequent inspections that meet company standards of excellence.
9. Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local
requirements.
10. Fosters creativity among team members to deliver the highest quality and best services to residents in the most economical
manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of
residents is supported. Acts as a member of Resident Council of Elders.
11. Develops and maintains a positive image within the community. Becomes active in social and civic affairs of the local
community. Represents the facility and the company to governmental agencies, professional organizations, community
groups and other appropriate public agencies/groups.
12. Utilizes sales and marketing activities and strategies to maximize occupancy.
13. Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team
members and resident families.
14. Supervises the maintenance of resident charges and reviews documentation performed by resident care staff.
15. Oversees the resident move-in process to assure required documentation is completed in a timely manner and in accordance
with established policies and procedures.
16. Oversees the healthcare management and administration of medication to all residents in accordance with company policy
and state regulations. Assists nursing personnel in staff training and ensures frequent audits are performed on medication
sheets.
17. Perform other duties as assigned or needed.