Chase Connected Commerce department serves customers with digital experiences beyond our core financial products by focusing on customer experiences in Travel, Loyalty, Offers, and Partner Benefits, leveraging the best-in-class Chase payments and lending products. The Artificial Intelligence & Innovation team, part of the product organization under Chase Travel, focuses on enhancing the customer experience and driving operational efficiency across the travel business through the incorporation of innovative and cutting-edge solutions, including generative AI, machine learning, and automation technologies. 

Job Description

Drive the future of travel innovation by leveraging your expertise in AI/ML, Agile methodologies, and process improvement within one of the world’s leading financial organizations. As an Executive Director  in the Chase Travel AI & Innovation Product team, you will spearhead the integration of artificial intelligence, machine learning, and generative AI to enhance our travel products and streamline operations. Collaborating with business, design, and technology teams, you will ensure the successful delivery of AI/ML initiatives that drive innovation and efficiency within the Travel Industry.

 

Job Responsibilities

Identify and prioritize AI/ML opportunities that align with customer needs and market trends in order to reduce cost, improve efficiency and improve overall customer experience  Lead the deployment of AI/ML and GenAI technologies to automate processes, reduce costs, and generate revenue Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects Develop requirements, epics, and user stories to support AI & Innovation product initiatives Work with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, ops servicing, marketing) to drive continuous improvement and innovation Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets Conduct user research, journey mapping, and market analysis to inform the AI/ML strategic roadmap Effectively communicate the impact of AI inclusive of business benefits on the product experience to senior stakeholders Drive senior level strategy discussions at all levels in determining Chase Travel AI roadmap Enable agentic frameworks, governance models and navigate all aspects of Gen AI adoption across legal, risk, compliance and controls

 

Required Qualifications, Capabilities, and Skills

Minimum 7+ years in product management, with a focus on AI, Product, or Travel related fields Strong knowledge of AI/ML technologies, including generative AI and large language models (LLMs) Proficient in Agile methodologies and tools such as JIRA and Confluence Demonstrated project management skills and understanding of the product development lifecycle Excellent communication skills for effective interaction with business and technology stakeholders Deep understanding of product agility practices, including iterative development and adaptive planning Demonstrated ability to bring products from idea to production with tangible business values realized

Preferred Qualifications, Capabilities, and Skills

Candidate from a Travel or Financial Services background preferred Experience with data analytics tools, Gen AI platforms Understanding of cloud platforms such as AWS, Azure, AWS Bedrock Certifications in Agile methodologies or AI/ML technologies would be an advantage Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions