Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Leads the enablement of the groups digital channel strategy by evaluation of
customer digital engagement experience, defining overall digital channel customer experience, designing digital customer interfaces and customer-related processes, and contributing to overall software and process design.

About OM GRiD
Old Mutual’s vision is to be the first choice for customers looking to sustain, grow, and protect their prosperity. Our ambition is to empower them to take control of their financial well-being. The Goals, Rewards, and Digital (GRiD) portfolio plays a key role in this by delivering personalised, digitally enabled experiences that make financial wellness practical, accessible, and rewarding. Through seamless access to curated financial insights, tools, products, and services—in collaboration with advisers and Old Mutual’s broader network—we help customers meet their financial needs today and in the future.We are seeking a dynamic Executive to lead Old Mutual’s Digital Channels, driving strategy, innovation, and business alignment. As a strategic partner to business units, this role will develop and optimize OM Group digital channels to enhance customer engagement and deliver measurable business value. It will oversee platform development, performance optimisation, and the rollout of innovative features, leveraging data-driven insights for continuous improvement. Additionally, the Executive will drive commercial success, manage financial investments, and ensure compliance with regulatory and risk standards. With a strong focus on governance, capability building, and stakeholder engagement, this leader will spearhead digital transformation, cultivating a high-performing, customer-centric digital ecosystem.THE MAIN ACTIVITIES OF THE JOBDefine and Drive Digital Strategy – Lead Old Mutual’s digital channel strategy, ensuring alignment with business objectives and driving growth.Enhance Digital Platforms & Innovation – Oversee platform development, performance optimization, and the creation of innovative digital experiences to improve customer engagement.Leverage Data & Analytics – Use insights to monitor, measure, and enhance digital channel performance, driving continuous improvement and strategic decision-making.Ensure Commercial & Financial Success – Manage budgets, optimize investments, and drive revenue growth while ensuring cost efficiency.Lead Governance & Talent Development – Uphold regulatory standards, manage risks, and build high-performing teams to accelerate digital transformation.Strategic Leadership and VisionDefine and Drive Digital Channel Strategy: own and lead the strategic direction of Old Mutual’s digital channels, ensuring alignment with the organisation’s overarching business objectives and growth ambitions.Strategic Partnership and Collaboration: collaborate as a strategic partner to business units, deeply understanding their digital needs and delivering tailored experiences that enhance customer engagement and drive business value.Operational Excellence and PerformancePlatform Oversight and Performance Management: oversee the development, maintenance, and performance optimisation of digital platforms, ensuring scalability, security, and a superior customer experience.Feature Development and Innovation: lead the design, development, and management of agile feature teams to deliver innovative sales and servicing functionalities that drive customer acquisition, retention, and engagement.Analytics and Insight-Driven Decisions: use analytics capabilities to monitor, measure, and analyse digital channel performance, leveraging insights to drive continuous improvement and strategic decision-making.Commercial and Financial AccountabilityCommercial Success and Growth: drive the commercial success of digital channels, ensuring value creation and revenue growthInvestment Management: develop and present compelling investment cases for digital channel initiatives, ensuring strategic alignment and maximizing return on investment.Financial Planning and Budget Management: strategically plan and manage financial budgets, ensuring cost efficiency while delivering impactful digital solutions.Governance, Compliance, and Risk ManagementRegulatory Compliance and Risk Management: ensure all digital channels comply with relevant regulatory requirements and industry standards, maintaining high levels of security, privacy, and operational integrity.Governance and Strategic Alignment: establish and lead robust governance structures that ensure alignment with the group’s digital strategy, adherence to standards, and effective risk management.Capability Building and LeadershipCapability Development and Talent Management: build and nurture high-performing digital teams, fostering a culture of innovation, agility, and continuous learning to effectively manage and scale digital channels.Leadership and Stakeholder Engagement: provide strategic leadership and engage with senior stakeholders to drive digital transformation, ensuring cross-functional alignment and organizational buy-inMINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)Relevant degree plus 10+ years in digital leadership roles, with a proven track record of driving digital strategy and transformation.Extensive experience in financial services or a related industry, with a deep understanding of digital platforms, customer engagement, and fintech innovations.Strong background in digital product development and platform management, including experience with agile methodologies and innovation delivery.Proven ability to leverage data and analytics to optimize performance, drive strategic decision-making, and enhance customer experience.Commercial and financial acumen, with experience managing budgets, investments, and revenue growth in digital channels.Governance, compliance, and risk management expertise, ensuring regulatory adherence and operational security.Leadership experience in building and managing high-performing digital teams, fostering innovation and cross-functional collaboration.Strong stakeholder engagement and influencing skills, with experience working at an executive level and driving digital transformation across an organization.Knowledge of Agile methodology and experience in managing Agile TeamsADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)Master Business Administration or similar qualificationCOMPETENCIES REQUIREDTeam Leadership: Builds, develops, and manages high-performing teams with a strong leadership presence.Strategic Thinking: Approaches challenges with clarity and decisiveness; applies superior analytical and problem-solving skills to deliver solutions.Communication Excellence: Delivers compelling presentations and communicates effectively in written and verbal formats.Innovation & Change Leadership: Adopts an experimental mindset to drive innovation and organisational transformation.Problem-Solving Expertise: Defines and structures problems, conducts in-depth analysis, and generates actionable insights and recommendations.Strategic Execution: Translates strategic intent into business plans that foster change and innovation.Market & Industry Insight: Understands global technology, customer trends, industry shifts, and competitive landscapes to shape future business success.Cross-Sector Influence: Engages and integrates diverse perspectives across business segments and regions to drive strategy and execution.Business Innovation & Change Management: Leads and manages large-scale innovation and transformation initiatives.Performance & Transformation Leadership: Inspires teams and organizations to excel while navigating change and major business shifts.Relationship Building: Fosters trust-based relationships across employees, business functions, government entities, regulators, and industry experts. Collaborates effectively within matrix organizations and across geographies.Resilience & Self-Awareness: Navigates resistance to change with resilience, leveraging personal strengths to enhance business performanceIf the above sounds like you, we look forward to meeting you and helping you find your Greatness with Old Mutual.

Skills

Action Planning, Change Management, Cost Budgeting, Identifying Customer Needs, Oral Communications, Organizational Design, Planning and organisational skills, Policies & Procedures, Presenting Solutions, Stakeholder Management, Strategic Planning, User Experience (UX) Design

Competencies

Balances StakeholdersBuilds Effective TeamsBusiness InsightCollaboratesCommunicates EffectivelyCultivates InnovationCustomer FocusDecision Quality

Education

MBA: Digital Communications and Media/Multimedia, NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)

Closing Date

09 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!