About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

The Opportunity:

Four Seasons Resort Scottsdale is looking for a talented Executive Administrative Assistant who will provide support and clerical expertise to our GM / Resort Manager / Director of Finance / Director of Marketing and respond to guest and employee inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction.

Job duties include but are not limited to:

Providing administrative support to the GM/RM/DOF/DOM/Executive Office and handle meeting scheduling, coordination, documentation and follow up. 

Executing comprehensive general clerical and office management duties including mail, filing, document management.

Calendar coordination, email management and travel planning for the GM/Executive Office.

Prepare written correspondence (eg to Medallia, Glitches, Trip advisor…) on behalf of General Manager and Resort Manager.

Compile monthly guest comment analysis and ensure proper distribution of results.

Handle travel arrangements and reservations for managers and VIP guests including handling Elite guests.

Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.

Maintain a clean, neat and organized work area and file storage system.

Maintain master list of donations made to charities on behalf of the hotel.

Complete all payroll records for proper signature.

Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.

Assist with Glitch follow up to guests on behalf of Executive Office

Who We Look For:

Ideal candidate will have:

High school education or equivalent experience

1-2 years experience in a related position within Four Seasons or other organization.

Hospitality / Operations experience is preferred.

Professional verbal communication in English required (Bilingual with Spanish proficiency also preferred)

Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA reservation system helpful.

Solid under pressure, professional and able to maintain composure in handling challenges and complaints

Strong attention-to-detail with a focus on delivering quality while meeting deadlines.

Proficiency in typing and composing Professional correspondence.

Some Benefits Four Seasons Employees Enjoy Include:

Energizing Employee Culture where you are encouraged to be your true self!

Comprehensive learning and development programs to help you master your craft.

Inclusive and diverse employee engagement events all year-round.

Exclusive discount and travel programs with Four Seasons

Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

And so much more!

Visa Requirements:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf