· Over all responsible for receipt, storage & dispatch management as per agreed standard Operating procedure. · Shall be single point contact from DHL to deal with day-today co-ordination with customer. Deal directly with the Customer. · Be fully aware of warehouse activities and take appropriate action to help meet company targets and standards. It is therefore essential that the successful applicant can adapt quickly to changing situations. · Manage Operations by planning and implementing strategies to ensure improvement in both service and performance TAT whilst managing costs. · Must have ability to initiate a proactive management style and anticipate the requirements of the customer. · Shall be fully accountable for regular cycle count, monthly wall to wall count and subsequent stock reconciliation to meet stock accuracy agreed with client. · Be able to introduce Continuous Improvement Programs along with the growing scope of work. · Should be sound with financial numbers and be able to co relate the numbers to operations. · Manage in a high pressure, changing environment with demands from both internal & external customers regionally. · Lead in all aspects of planning the total operation including managing potential problem areas and initiating remedial action related to warehousing and transportation. · Complete administration of warehouse staff/workers, contracted agencies. · Job allocation to warehouse team for efficient operation management. · Resource deployment for timely completion of assigned tasks of day-today activities. · Control & monitoring management for fixed roles and responsibilities of operation team. · Shall be accountable for timely MIS submission. · Shall lead in analyzing periodic KPI reports and reviewing the same with customer for preventive and corrective action. · Review the performance of staff under his direct supervision against KPI’s, taking corrective action when necessary. · Takes accountability of the continual development and appraisal of his entire team. · Shall be responsible for training , people development and regular motivation to the team. · Upkeep of facility. · Shall be accountable for Safety and SHE for the entire operations and people employed in the warehouse. · Shall be accountable for conducting weekly / monthly meeting with the Customer/Cluster manager/ Head Operation-region · Reports to the Cluster Manager-P&G contract. · Shift in-charge & other functional team such as Admin & inventory executive will directly report to this role. Adherence to customer’s SOP · Ensure that the SOPs are being followed and adhered to by warehouse. · Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance · Ensure safe working practices and environment within the shift. · Participate in DESC quality policy and initiatives e.g. ISO accreditation.