About You CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. Your Day-To-Day + Perform Outbound Calls based on leads assigned by Team Leads via CARSOME's CRM system & also handle leads via CARSOMEWhatsApp platform + Attend customer inquiries by providing accurate information regarding CARSOME's used car business, product & service offerings. + Support customers in account registration,test drive appointments and also car booking + Proactively persuade customers to reschedule appointments that have been cancelled + Proactively inform customers of ongoing deals and promotion. + Deliver a high level of customer satisfaction + Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided. Your Know How + Education- SPM/Diploma/Degree + Proven Customer Support/Service/ Telesales + Able to work under a fast phase environment Have a positive mindset, sales oriented person + Candidate with high integrity in values Prior professional experience in automotive industry preferred but not compulsory. + Candidate must will to work alternate 6 days Candidate must will to work on Public holiday and Weekend + Office location - The Ascent Kelana Jaya + Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus