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Short Description:  Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment
Complete Description:  This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:-Handle difficult situations with clients and turn them into a win for the desktop support team-work trouble tickets from system-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on-solve issues desk side and through remote desktop-answer how to questions and resolve issues related to applications, printers, connectivity-setup and install new PC’s, -maintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.
Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

SkillRequired / DesiredAmountof ExperienceGeneral desktop support either client side or remoteRequired3YearsDesktop - Windows 7 Installation, Support, Patching and TroubleshootingRequired3YearsDesktop - Windows XP to Windows 7 MigrationRequired3YearsWindows networking TCP/IP Configuration and troubleshootingRequired3YearsAbility to modify system registry (regedit)Required3YearsTroubleshoot network printersRequired3YearsSupport and Troubleshooting of Office 2007/2010, IE8, IE9Required3YearsRebuilding Outlook ProfilesRequired3YearsThorough understanding of Active Directory - client sideRequired3YearsDemonstrated experience providing support with remote toolsRequired3YearsInstall and troubleshoot 3rd party applications on the desktopRequired3YearsExperience with Hard Drive EncryptionHighly desired  A+ CertificationNice to have