Description The Events Support Engineer's primary responsibility is to operate and monitor remote Amazon Events scheduled to be livestreamed and/or recorded. This will include, testing, troubleshooting, communicating with local AV, Event production teams and Organizers of events, and post production delivery. The engineer will also serve as support for onsite and offsite events when the need arises. They should have a diverse AV background with experience in livestreaming, audio, video, lighting and integrated AV systems. Additionally, the team member will have strong organizational skills, calendaring, self-accountability, ability to work across multiple teams and cultures, demonstrate impeccable customer service and be energetically driven to meet the needs of our customers and team. Key job responsibilities - Professional, discrete and service-minded communication with customers, teams and business partners in all modes: telephone, email, instant message, text or in person. - Accomplishing tasks, keeping up with calendaring and emails on a daily basis. - Raising the bar at the level of production and design applied to daily livestreams/recordings. - Work closely with the Events Production and other internal teams to deliver complex setups. - Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences. Pre-event: - Reaching out and touching base with local building AV and event POC. - Implement the setup and configuration of audio, lighting, video production, presentation systems and staging equipment. - Connecting and testing remote locations with local systems. Event execution: - Launch timely events for livestreams and recordings - Ability to make executive decisions on audio and video productions levels in a wide variety of event situations. - Optimizing systems for best quality attainable. - Dynamically adjust work schedule to business needs. Post-event: - Touch base with organizer post event. - Provide editing and delivery of recordings to organizers. - Upload metrics for each event. - Conduct thorough troubleshooting and testing as needed or as directed by engineering team, reporting back with detailed reports. - Identify and work to resolve Audio, Lighting, Video Production or Presentation system issues, and report detailed findings to engineering team. - Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences. Basic Qualifications - 2+ years of livestreaming support experience - Understanding of livestream software - Knowledge of streaming media protocols: RTMP, HLS, SRT - Knowledge/experience in a range of VC/AV equipment. - Knowledge/experience using video conferencing software (Zoom, Webex, MS Teams) - Excellent communication (oral and written), interpersonal and presentation skills Preferred Qualifications - Professional qualification in livestreaming / AV or related field, or equivalent experience. - Experience in troubleshooting and critical problem-solving. - Knowledge / Experience with AWS livestreaming products (Elemental MediaLive, MediaPackage) - Knowledge / Experience deploying and operating cloud livestream systems. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.