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A WORLD OF REWARDS

\n\nAnnual salary: £28,000 to £28,997 per annum depending on experience\nFree, healthy and high quality meals when on duty\nPersonal Development programmes designed to support you at every step of your career\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nDiscounted dental and health cover\nFree car park\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nModern and inclusive Team Member’s areas\n\n

An Events Relations Manager is responsible for managing all Conference and Events floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met. Please note that you may be required to work early mornings from 7am depending on your shift pattern. You will also need to be willing to work evenings where necessary. 

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Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nMaintain exceptional levels of customer service\nEvaluate guest satisfaction levels with a focus on continuous improvement\nOptimise sales and contain costs, identifying any areas for action\nEnsure staffing levels cover business demands\nEnsure communication meetings are conducted and post-meeting minutes generated\nRecruit, manage, train and develop the Front Office team\n 

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An Events Relations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nRecord of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty\nExceptional leadership skills to create a winning team\n\n

Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar\nPassion for delivering exceptional levels of guest service\n\n

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