Essential Duties and Responsibilities include the following. Other duties may be assigned.

Take tickets at the entrance of the facility.Seat guests according to ticket numbers and assist guests with all questions or concerns.Ability to provide screening for guests to include bag check, pat downs, and wand metal detectionHandle all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall ADA compliance.Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening.Remains alert for the presence for crowd management situationsReport suspicious activities and personsEnforce alcohol management procedures as designated by client and/or lawRespond to emergency situations requiring security assistanceProtects evidence or scene of incident in the event of accidents, emergencies, or security investigations.Prepares routine and standardized incident reportsProvides security escorts as necessaryPerforms all customer services functions as directed by supervisor/ and or management.Provide excellent customer care to clients and customersAssist in removing chairs after the event.Other duties as assigned.Responsible for working mandatory events and required number of other shifts determined by management.Shift assignments may change or vary based on client needs with minimal notice.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school diploma or G.E.D equivalent requiredValid Driver’s LicenseAs a condition of employment, candidate must successfully complete a background investigation.

Skills and Abilities:

Demonstrated knowledge of guest services. Some knowledge of radio communication equipment. Ability to work nights, weekends and holidaysMust have reliable transportationMust have reliable means of communication i.e. working phone with voicemail capabilityMust be able to use initiative and independent judgment within established guidelinesMust be organized and punctualProfessional attitude and well-groomed appearanceCandidate must display exceptional customer service, communication and people skillsAbility to comprehend numerous policies, procedures, concepts and to respond using discretion based on general and client-specific policiesAbility to react appropriately in emergency situationsResponsible for working mandatory events and required number of other shifts determined by management.

Computer Skills

To perform this job successfully, the individual should have intermediate computer skills and be able to utilize innovative smart phone and wireless technology.

Certificates, Licenses, Registrations

No certifications are required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand and/or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, grass, etc.)Climb stairs, ramps or ladders occasionally during a shiftOccasionally bend/twist at waist/knees/neck to perform various dutiesOccasionally lift or carry up to 50 poundsRun as neededConstant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, which includes hand/eye coordinationRead, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phonesWork in various environments including adverse outdoor conditions such as cold, rain, or heatConstant mental alertness and attention to detail required while setting priorities and following up on assignments

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 520-837-4759.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor