Are you passionate about creating exceptional experiences through innovative technology solutions? We're seeking a high-judgment, detail-oriented Program Manager to own Seller Café (1:1 support meetings) project operations, technology workflow and overall appointment tooling for Amazon Accelerate, our flagship seller conference. This role will drive operational excellence through technology implementation, process optimization, and data-driven improvements to enhance the seller experience.

Key job responsibilities
• Execute bar-raising events while driving process improvements and efficiency gains across operational teams.
• Create detailed program playbooks and documentation that will guide execution, working backwards from desired outcomes
• Design and implement scalable mechanisms for managing Subject Matter Expert (SME) assignments and scheduling
• Own end-to-end technology strategy and execution for appointment operations, including appointment scheduling systems, workflow management, and reporting tools
• Work directly with 3P vendors on technology solutions, including requirements gathering, testing, and deployment
• Lead onsite technical support for appointment technology during events
• Develop comprehensive training materials and documentation for technology systems
• Develop and maintain comprehensive audit processes to ensure quality and consistency across appointment technology implementations
• Create and maintain dashboards for real-time monitoring of case volume, appointment status, and operational metrics
• Partner with cross-functional teams to streamline data collection and reporting processes
• Drive continuous improvement through data analysis and stakeholder feedback
• Build workback timelines across relevant workstreams, identifying dependencies and key milestones
• Anticipate roadblocks from other workstreams and actively work to avoid them