JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Objective 

To be the professional face of the client organisation;  Ensuring safe and compliant facilities are maintained at all times; To be the pinnacle of customer service excellence, to go above and beyond to take action and create experiences that are easy to deal with, that create consistent and sustainable value for our clients, customers and each other respectfully. Lead management of overall service outcomes to ensure that all Key Performance Indicators are met or exceeded throughout the term of the Contract; and Ensure to instil a culture of engagement in the team Create and sustain start-up culture with the team Clearly understand our Client’s purpose and values, linking them to the way we work and our own behaviours to ensure our delivery is Customer centric.  

Accountabilities 

 Implement Workplace experience strategy 

Adopt and use agile and Journey Thinking methodology Ensure flawless execution of senior management bookings Ensure smooth planning and execution of all functions / events, to ensure visitors/resident expectations are met and exceeded prior to, during and post. Coordinate/facilitate tours with Host (Innovation team) and guests/visitors Attend regular operations meeting and provide updates on on-going and planned initiatives, events and tours Handle logistics and coordination (ID vendors, Caterers, Parking) for Events, functions and meetings Coordinate with Landlord/building management for event logistics  Coordinate booking of event space with internal team and stakeholders  Coordinate and execute event build-up and tear down  Assist with daily space reconfiguration  Responsible for day-to-day operations of workplace facilities services Supervision of 3rd party vendors for facilities related work. Conduct regular facility inspections and arrange for follow up with the respective contractors. Track and ensure timely work execution by appointed contractor to housekeep/maintain meeting rooms, social hubs and in-door plants Prepare and keep an undated listing of workplace champions and user groups Assist BU in events management in terms of access control and office set up. Response to user feedback in the areas of safety, plumbing, and mechanical, electrical and environmental needs through both personal contact and work order systems (helpdesk system) and assignment of work to the relevant service providers Arrange with appointed service provider for the disposal of confidential materials (client staff to act as witness) In-charge of inventory and liaise with finance department on inventory of item in Sandcrawler. Ensure escalation procedures and incident reporting procedures are implemented and in place Manage in-coming/outgoing mails (local mails) Liaise with Landlords on car park issues faced by users Liaise with Building Landlord pertaining to any building maintenance and security matters Raise purchase requisitions/purchase orders on behalf of users if necessary. Send reminders to service providers on billing for work done Get sign off from all service providers concerning final payments for services rendered 

Key Result Areas 

Ensure compliance with all legislative requirements, client contractual obligations and internal control requirements; Ensure positive Client Satisfaction survey results; Contribute to growth of the company; and Enhance own professional and personal skills. 

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.