Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.
Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.
Position SummaryThe Event Day Host for Mercedes-Benz Stadium is an integral part of our guest service initiatives. We rely on our Hosts to provide exceptional hospitality by treating everyone at Mercedes-Benz Stadium like a welcomed guest in our home. In this position, you have the unique ability to show the true spirit of “Southern Hospitality” while showcasing your positive energy and warm personality. Your strong interpersonal and communication skills will help you resolve guest challenges and create lasting positive memories. The following positions are part-time Event Day Host roles positions that you may be selected for:
ELEVATOR HOST: Elevator hosts are specialists who control our vertical transportation throughout Mercedes-Benz Stadium. Their primary focus is the support of our ADA guests throughout the event. Elevator Hosts also provide access control to some of the most exclusive areas in the stadium including the Press Box and the Gullwing Club. In addition, Elevator Hosts are expected to know all floors of the stadium to control access to back of house and team affiliated areas where guests may not have access.
GATE HOST/GREETER: Are you the life of the party? Do you enjoy all types of Georgia weather? Gate hosts are our first impression, big personality, hype crew specialists! They are the gateway Team Members who are outside having fun, dancing and welcoming guests as they arrive! Team Members perform basic ticket trouble shooting at the turnstiles, help direct guests into the stadium, perform complimentary wheelchair escorts and maintain ticket integrity. Do you have the relentless energy and smile to be a successful Gate Host/ Greeter for Mercedes-Benz Stadium?
GUEST SERVICE HOST: Guest Service Hosts are the specialists who work our Guest Service Centers and Guest Service kiosks. These Team Members welcome guests, assist with ticketing access and challenges, answer event related questions, provide directional information, solve guest challenges and ensure that all guests have an exceptional experience.
PREMIUM SEATING HOST: Premium Seating Hosts are the specialists who work in our Clubs and Suites. These Team Members control entry points and access, provide directional information, welcome guests at their sections, check tickets, answer event related questions, solve guest challenges and ensure that all guests have an exceptional experience.
SEATING HOST: Seating Hosts are the specialists who work our Seating Bowl aisles, staircase access control points, escalator landings and elevator lobbies. These Team Members provide directional information, welcome guests at their sections, check tickets at the tops of aisles, control access, answer event related questions, solve guest challenges and ensure that all guests have an exceptional experience.
MOBILE ORDER AMBASSADOR: Our Mobile Order Ambassadors will function in a support capacity for mobile ordering. These ambassadors will be responsible for reminding/assisting guests with accessing their 4-digit order number when they enter the concession queue, answering mobile order related questions and help solve high-level troubleshooting the guest may face. Must be comfortable interacting with guests and have general knowledge of mobile devices (iOS and Android).
WESTSIDE AMBASSADORS: A unique group of west side high school students who have successfully graduated from The American Explorers program. They are specialists who are stationed in areas of need on event day extending from; Guest Service, Seating Host, Elevator and Suite Attendants. Ambassadors are paired with team captains and team mentors to assist in providing directional information, to solve guest challenges and to ensure that all guests have an exceptional experience.
Required Skills• Must be 18 years old or older to apply.
• Must be available for a minimum of 75% all major events held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc. Team Members must be available for events on nights, weekends, and holidays.
• Must enjoy helping others and working within a team environment.
• Must be willing to perform other duties, functions, special projects, and responsibilities as assigned by supervision, including duties that require working outdoors.
• Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.
• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment.
• Ability to stand, walk or walk up and down stairs throughout an event