Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. 

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary: 

·         Provide consistent professional skincare and wax treatments in accordance with spa protocols and accepted certification practices.

·         Promote Esthetic, Wax, Make-up and Spa treatments and services.

·         Evaluate the condition of guests’ facial skin and advise them on proper skincare and suitable solutions and skincare treatments.

·         Sanitization of all professional instruments and equipment before each use.

·         Ensuring that workstations and equipment are maintained clean and orderly, and all supplies are adequately stocked.

·         Demonstrate an elevated level of service delivery-to do what is necessary to ensure guest satisfaction, deal with service failures and prioritize guest needs.

·         Act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.

·         Be alert to guest needs to remedy or present a solution to a question, service request or service breakdown.

·         Build a client base through referrals and utilization of available promotional materials.

·         Knowledge of features and benefits of professional and retail skincare products.

·         Maintains required product sales quota, participates in sales incentive programs.

·         Enhances technical knowledge through continued training, courses, and education.

·         Works effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions.

·         Learn the names and personally greet guests and team members.

·         Perform Esthetician duties while always maintaining the guest comfort.

·         Ensure individualized guest service through acknowledging and responding to their needs and expectations.

·         Actively participate in other areas of the Spa Operation, Esthetics, Wax and Make-up, etc., product knowledge and retail sales.

·         Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.

·         Receive guests for their services on time and in a courteous and polite manner.

·         Properly opens and closes each shift according to Standard Operating Procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls.

·         Stock treatment room products, linens, and guest amenities.

·         Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed.

·         Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.

·         Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions.

·         Maintain a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of the same, whenever possible.

·         Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction; Ensures a maximum level of guest service and satisfaction is achieved and maintained.

·         Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required.
Regularly attends and participates in and support trainings and team member meetings for the Spa.

·         Ensure confidentiality with respect to guest information.

·         Communicates to management all occurrences involving guests and/or team members in the spa that require attention.

·         Maintain a positive attitude and contribute to a quality work environment.

·         Attending all scheduled Spa, Resort, and departmental meetings.

·         Must be able to work varied shifts, including weekends and holidays.

·         Other duties and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

2+ years’ experience in Spa or Hospitality environment 2+ years’ experience with customer facing Must have competed 600-hour training program from an accredited and approved school by The California State Board of Cosmetology Currently holds and maintains Esthetician license from California State Board of Cosmetology

·         Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. 

·         Experience with Spa software such as: Book4Time, Spa Soft, etc.

·         High School Diploma or equivalent

·         Must be able to acquire and maintain an appropriate gaming license.