Position Summary: • Achieve all Brands key performance indicators and targets • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. • Ensure s represents brand in a positive and professional manner at all times • Fosters excellent working relationships on counter and with the wider business and retailer. • Drive transactions by proactively promoting new products and additional tasks. • Achieves the brand expectation for appointment and bookings. Responsibilities: • Achieve sales targets • Create ways to achieve sell through targets eg. On counter Special Events • Ensures customers are treated professionally at all times/Service excellence • Be sales experts • Recruit new customers to the Estee Lauder brand • Monitor competitor brands • Ensure client registry is kept up to date at all times • Ensure all clients are informed timeously of promotions and special events • Ensure all sales are recorded according to standard • All customer returns to be handled according to policy • Ensure in store promotions are organised effectively and timeously • Attend training courses as and when scheduled • Ensure knowledge levels are accurate and up to date • Demonstrates effectiveness in make up application and consultation • Demonstrates effectives in skin care consultations • Ensure that attendance is punctual and professional • Ensure a full, clean and neat uniform is worn at all times whilst on duty • Ensure personal hygiene levels are at a high standard • Ensure counters, shelves and cupboards are kept clean and dust free at all times • Ensure discontinued stock is removed • Ensure cleaning tools are stocked and in good condition • Ensure all testers are clean and in good condition • Ensure there is sufficient stock for all promotions • Ensure display is per merchandising guideline • Ensure that collateral corresponds with promotion • Follow the Estee Lauder Service Standard • Record all sales on a daily basis • Consolidate sales records weekly and then monthly as per required standard • Ensure stock counts are done monthly and recorded timeously • Ensure stock levels are maintained according to standard • Ensures reports are submitted accurately and timeously Qualifications • Grade 12 • Experience in the luxury beauty industry/Retail Cosmetics Experience • Strong Selling Skills • Retail/customer service experience • Excellent communication skills • Abiity to work retail hours • Beauty Certificate or similar Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban Job Type: Seasonal Help Schedule: Full-time Shift: Variable Job Number: 2413628