At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. + Transmitir corretamente informações a fim de orientar e satisfazer a necessidade do cliente; + Captar reclamações, opiniões e elogios sobre os produtos ou serviços da companhia; + Registrar e atualizar com precisão dados dos clientes e das ocorrências no sistema de informação; + Ponto de contato com os diversos setores da companhia facilitando a resolução de chamados pendentes e a melhoria da comunicação destes setores com o SAC; + Realizar pesquisas de satisfação internas e externas para avaliar o nível de nossos atendimentos; + Realizar a coleta de eventos adversos para Farmacovigilância de acordo com as políticas da empresa. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. \#WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! \#WeAreLilly