ADP is hiring Manager – Payroll Operations ➢ Are you all about the follow up and follow through that helps you and your clients achieve serious results? (Now that's what we call a win-win.) ➢ Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems? ➢ Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible? If this sounds like you, then #HelloWork! This is just the opportunity you’ve been waiting for. First things first: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We’re changing the world of work with our Payroll solutions that help companies of all sizes focus less on work and more on success. Your role: In this role, it's all about enabling our clients to be more effective employers by identifying, defining and assessing their needs. Our service teams make it happen by collaborating with our clients and other key internal stakeholders to ensure that we provide “Everyday Excellence” and improve our client’s experience. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) As a Manager, you will be responsible for overall productivity of the team and ensuring on time delivery for clients under South East Asia (SEA). What you’ll do: ➢ Responsible for planning, assigning, reviewing and coaching team members for successful completion of their operational duties and to strive for excellence. ➢ Review existing procedures to streamline them and also identify areas of process improvements to increase the productivity of the team. ➢ Complete ownership of all process that the team handles for their clients and for the members growth & progress ➢ Comply with the standard operating norms of the organization – Information management system, Quality management systemand Information security management system procedures. ➢ Serve as point of escalation for your client’s queries which are to be resolved within defined SLA. ➢ Take part in the hiring and onboarding process i.e. work closely with HR team in identifying the right candidate. ➢ Responsible to drive projects / products / change management for automation by working with project team. ➢ Responsible for client satisfaction (including NPS) ➢ Work based on local country working hours. Qualifications you’ll need: Education: Any graduation Experience: ➢ At least 8+ years in handling payroll operations by building and anchoring a team. ➢ Knowledge on compensation structure, payroll and statutory is vital. ➢ Ability to showcase experience in use of Excel and PowerPoint . ➢ Ability to articulate well and create strong connects with internal and external stakeholders. ➢ Effective time management, organization, and planning skills required. ➢ Strong interpersonal, conflict resolution and mentoring skills expected. Bonus points if you have these: ➢ Being a catalyst for change. ➢ Ability to work under time constraints to ensure deadlines are met. ➢ Having an eye for detail is a plus. ------------------------------------------------------------------------------------ **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.