Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Partners with business owners to ensure projects and service requests are on time and within scope through the application of project management methodologies.Initiates and maintains positive relationships with key customers and co-workers.Partners with stakeholders to support and evaluate change management efforts on assigned solutions.
SERVICE ESSENTIAL FUNCTIONS
Utilizes strong communication skills through active collaboration with the customers. Provides proactive updates and alerts customers to potential issues.Partners with customers and team members to translate business requirements into viable solutions, identifying potential benefits, and re-engineering workflow /processes to achieve anticipated benefits.Proactively seeks opportunities to increase customer satisfaction and deepen client relationships and effectively manages client expectations.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Proactively coordinates regular status sessions with key customers.Develops detailed system test plans, executes system test cases and provides issue tracking and consolidation. Manages a coordinated User Acceptance Test (UAT) effort. Participates in monitoring and meeting Service Level Agreements (SLAs) with key customers.
FINANCE ESSENTIAL FUNCTIONS
Coordinates, cost and resource estimates, and progress reports on assigned projects.Identifies solutions to optimize performance of existing systems and gains customer consensus on instituting changes; institutes changes when approved.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSProactively seeks out opportunities and solutions that encourage innovation, continuous improvement and growth.Accountable for consistency as changes in process, tools, and overall practice is developed, ensuring a focus on continued integration and overall system benefit.Recommends innovative solutions for custom Information Technology to department management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in Information Technology, Business or related field
WORK EXPERIENCE
Three years' experience in PeopleSoft Business Systems analysis, requirement gathering and documentationThree years' experience in business process analysis, system requirements, data modeling and detailed functional design License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesSuperior documentation expertise, including experience creating Project Scope, Business Requirements, Functional and Nonfunctional Requirements, Workflows, etc.Strong project management skills and knowledge of project management toolsAbility to analyze complex transactional data including creating queries and using Excel pivot tablesAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to effectively presenting ideas to executive management via discussions and presentationsAbility to resolve conflict and manage customer expectationsKnowledge of principles, practices, procedures and configuration in assigned PeopleSoft functionExceptional written and verbal communication skillsOutstanding analytical and critical thinking skills and attention to detailAbility to manage multiple priorities and creatively solve problemsExtensive PC software skills including Microsoft Word/Excel/Access/Project, and other database management and reporting software
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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