We are so glad you are interested in joining Sutter Health! **Organization:** S3-Sutter Shared Services-Valley **Position Overview:** Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues. **Job Description** : **EDUCATION:** _Equivalent experience will be accepted in lieu of the required degree or_ _diploma._ Bachelor's degree in Computer Science, Information Technology, or related field **CERTIFICATION & LICENSURE** Epic Hospital Billing Admin certification **TYPICAL EXPERIENCE:** 3 years recent relevant experience **SKILLS AND KNOWLEDGE:** Is a proven expert in architecture, design, development, and ongoing support to the Epic application. **Job Shift:** Days **Schedule:** Full Time **Shift Hours:** 8 **Days of the Week:** Monday - Friday **Weekend Requirements:** As Needed **Benefits:** Yes **Unions:** No **Position Status:** Non-Exempt **Weekly Hours:** 40 **Employee Status:** Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $44.28 to $66.42 / hour. California, New Jersey, and Washington Pay Range is $44.28 to $66.42 / hour. Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia Pay Range is $39.86 to $59.78 / hour. Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, and Utah Pay Range is $35.43 to $53.14 / hour. _The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _​_