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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Full-time Epic Analyst- EpicCare Ambulatory/Kaleidoscope.

The Epic Analyst assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

Core Responsibilities:

Serves as a support contact for application end‐users. Identifies issues and works to resolve them. 

Designs, develops, implements, and maintains the application.  

Supports all phases of testing and document workflow design. 

Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. 

Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly. 

Collaborates with trainers on application changes and new features to develop documentation and training strategies. 

Assists with analyzing the impact of information technology in clinical work processes. 

Participates in on-call rotations and support. 

Attends and participates in applicable committees. 

Maintains regular communication with team members and participates in weekly project team meetings. 

Reviews the status of projects and issues on an ongoing basis with leadership. 

Becomes knowledgeable about UHealth’s policies, procedures, and business operations. 

Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions: 

Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

Providing oversight and leadership to Associate Epic Analysts on the team

Implementing, building, and modifying the application

Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access

Providing day-to-day application support and resolving application issues

Serve as a support contact for application end‐users

Design, develop, implement, and maintain the application

Support all phases of testing and document workflow design

Perform analysis of new releases and determine how they will impact workflow

Identify issues and work to resolve them

Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner

Collaborate with trainers on application changes and new features to develop documentation and training strategies

Maintain regular communication with team members and participate in weekly project team meetings

Review the status of projects and issues on an ongoing basis with leadership

Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

CORE QUALIFICATIONS: 

Bachelor’s degree in relevant field 

EpicCare Ambulatory and Kaleidoscope Certifications required

Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization

Previous operational, project management, and organizational skills preferred

Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences preferred

Familiarity with ophthalmology physician practices' workflows preferred

Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, imaging, and inpatient clinical preferred

Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel

Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

Ability to work effectively with all levels of employees including senior leadership

Commitment to the University’s core values. 

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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